At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, paid breaks, and fantastic employee perks.
- Other info: Great opportunities for progression and development await you!
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred; transport is a bonus.
The predicted salary is between 27500 - 30000 £ per year.
Pay rate: 13.23. Various shifts to be discussed at interview.
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence; owning transport is an advantage.
Vetting: It is vital that you have a full 5‑year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Responsibilities
- Deliver industry leading customer service
- Deter violence and public order offences
- Conduct patrols of the store
- Utilise CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- Wear Body‑Worn CCTV to support the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re‑licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Security Officer in Surrey employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and customers. With a strong focus on professional development, including comprehensive training and apprenticeship schemes, Mitie offers a supportive work culture where every Retail Security Officer can thrive. Located in a dynamic retail environment, employees benefit from competitive pay, generous leave entitlements, and access to a range of outstanding employee benefits, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Surrey
✨Tip Number 1
Make sure you research Mitie and understand their values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely cares about creating a safe shopping environment.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you’ll need to deliver top-notch service while keeping everyone safe. Think of scenarios where you can demonstrate how you’d handle tricky situations with customers.
✨Tip Number 3
Don’t forget to highlight any relevant experience you have, especially if it involves working with CCTV systems or liaising with police. We want to see how your background can help us reduce crime and enhance safety in-store.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Retail Security Officer in Surrey
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for our customers!
Be Clear About Your SIA Licence:If you've got a current SIA licence, shout about it! It's a big plus for us. If not, don’t worry, just let us know if you're working on getting one.
Detail Your Employment History:Remember, we need a full 5-year checkable employment/education history. Be thorough and honest in your application to avoid any hiccups down the line.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and for you to stay updated on your progress!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with customer service expectations, crime prevention strategies, and how to effectively use CCTV systems. This knowledge will help you answer questions confidently and demonstrate your commitment to the role.
✨Showcase Your Customer Service Skills
Since delivering exceptional customer service is key for this position, prepare examples from your past experiences where you successfully handled difficult situations or provided outstanding service. This will show that you can create a safe and welcoming environment for customers and colleagues alike.
✨Highlight Your SIA Licence and Transport
If you hold a current SIA licence, be sure to mention it during the interview. If you have your own transport, bring it up too, as it can be a significant advantage for the role. These details can set you apart from other candidates and show your readiness for the job.
✨Prepare for Vetting Questions
Given the importance of a full 5-year checkable employment/education history, be ready to discuss your background in detail. Have your documentation organised and be honest about any gaps or changes in your employment history. Transparency will build trust with the interviewer and show your integrity.
