Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage strategic accounts and ensure top-notch customer service while driving sales growth.
- Company: Dynamic company in the Fire & Security sector with a focus on innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Join a team where your energy and enthusiasm can make a real difference.
- Qualifications: Strong communication skills and experience in account management or Fire & Security solutions.
- Other info: Opportunity to build long-term relationships and grow within a thriving industry.
The predicted salary is between 36000 - 60000 £ per year.
To professionally represent the Company's brand and successfully manage the Company's Strategic Account Customers, ensuring customer retention and development whilst achieving effective customer service. Increase PPM & Monitoring ensuring future and increased installation turnover. A Strategic Account Manager is responsible for managing client relationships and highlighting any element of risk to the business.
Key Duties & Responsibilities
- Produce and manage a Customer Account Development Plan to maintain or increase levels of business.
- Attend regular account meetings with designated clients, providing timely monthly KPI reports together with an executive summary based upon the data submitted.
- Effectively manage customer expectations, supporting the business and escalating areas of concern through designated channels.
- Ensure there are no surprises for either the customer or the business in terms of all elements of service delivery.
- Ensure Client specific contractual KPI's are achieved.
- Ensure all quotations are provided in a timely manner.
- Ensure Account Manager monthly KPI's are achieved and monthly order targets are met or exceeded.
- Represent the Company in a professional manner at all times.
- Be continually aware of changes in legislation & product development, presenting these as appropriate in monthly account meetings.
- Provide reliable sales forecasts to the line Manager on a monthly basis.
- Work consistently to the FAFS Fire & Security Strategic Accounts Customer Service Charter.
- Provide a monthly account status summary report.
- Assist credit control in managing debt within agreed payment terms and credit limits.
- Build and retain long-term customer relationships.
What we’re looking for
- Must possess Energy, Drive and Enthusiasm.
- Consistently achieve Order targets.
- Excellent communication skills.
- Highly organised and structured.
- Able to develop account strategies to maximise sales opportunities.
- Focused on delivering the highest levels of customer service.
- Experienced in designing and advising on Fire & Security solutions.
Strategic Account Manager employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their needs and challenges, especially in the Fire & Security sector. This will help you tailor your responses and show that you’re genuinely interested in helping them succeed.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Strategic Account Manager role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm for joining our team. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Show Your Enthusiasm: We want to see your energy and drive right from the start! Make sure your application reflects your passion for the role of Strategic Account Manager and how you can bring that enthusiasm to our team.
Tailor Your Application: Don’t just send a generic CV and cover letter. We’re looking for someone who understands our business and can manage client relationships effectively. Highlight your relevant experience in Fire & Security solutions and how you've achieved order targets in the past.
Be Clear and Structured: Just like in account management, clarity is key! Organise your application well, using headings and bullet points where necessary. This will help us quickly see how you meet the requirements and your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Numbers
Before the interview, make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've met or exceeded targets in previous positions, as this will show your potential employer that you understand the importance of metrics in managing accounts.
✨Showcase Your Communication Skills
As a Strategic Account Manager, communication is key. Prepare examples of how you've effectively managed client expectations and resolved issues in the past. Practise articulating these experiences clearly, as it will demonstrate your ability to represent the company professionally.
✨Research the Company and Industry
Familiarise yourself with the company's brand, values, and recent developments in the fire and security sector. This knowledge will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the role.
✨Prepare Your Account Development Plan
Think about how you would approach creating a Customer Account Development Plan for the company. Be ready to discuss strategies for customer retention and development, as well as how you would handle potential risks. This proactive mindset will impress your interviewers.