At a Glance
- Tasks: Join a team to maintain external areas and provide top-notch service to guests.
- Company: Bluewater, a vibrant retail destination focused on guest experience.
- Benefits: Flexible hours, teamwork environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on safety, teamwork, and environmental sustainability.
- Why this job: Be the face of Bluewater and create memorable experiences for visitors.
- Qualifications: Experience in customer service and a valid UK driving licence required.
The predicted salary is between 20000 - 25000 £ per year.
The role will require that you can work as part of a Team of Hosts who are responsible for maintaining all of the External areas, mainly concentrating on service yards and external welcome halls to the high standards expected. Close co‑operation with others is essential when working within the Department as is the capacity to work responsibly as an individual to complete given tasks. Your daily and weekly tasks are assigned to ensure that the Department meets its scheduled requirements and Client expectations. You will be the visible face of Bluewater thus you are expected to provide all our Guests with the very best level of service ensuring an enjoyable and memorable visit to Bluewater. Must hold a valid driving licence.
Main Duties
- Maintain a friendly, helpful, courteous and professional manner with all guests, clients, and management at all times.
- Deliver and maintain a high standard of grounds / car park care and cleaning services.
- Manage traffic within the car park / external areas during busy periods.
- Assist in the removal of pallets, cages and other removable items from site.
- Clean, replenish and monitor the external areas of the centre as assigned by a Team Leader.
- Periodically deep clean areas of the external areas of the centre as assigned by a Team Leader.
- Program excess charges and ensure that these are accurately logged and accountable for audit purposes.
- Attend to reactive jobs logged in the helpdesk, and communicated to you via radio devices or PDAs.
- Participate in ensuring that the centre is a safe and non-threatening environment for all guests.
- Provide a polite, effective and consistent service to all guests across the entire range of services provided at the centre.
- Communicate relevant information to guests on a regular basis.
- Comply with health and safety at work requirements, Fire Regulations, COSHH Regulations and safe working practices.
- Assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour to your team leader / Manager or control.
- Participate in complying with Environmental Procedures and Sustainability, and Biodiversity.
- Comply with the centre Emergency Procedures.
- Uphold our values.
Knowledge
- Relevant job experience, preferably in an External retail environment.
- Good working knowledge of traffic management.
- Have had health and safety training and understand the principles.
Experience
- Following processes and being able to work with own initiative for periods of time.
Personal Skills
- Empathy to Guests.
- Excellent communicator.
- Good team worker.
- Strong customer service ethic.
- Flexible working approach.
- Sound interpersonal skills and pay attention to detail.
- Good command of English Language.
- Valid UK Driving License.
External Night Host in Stone employer: Mitie Group plc.
At Bluewater, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values teamwork and individual responsibility. As an External Night Host, you will enjoy a supportive environment with opportunities for personal growth while ensuring our guests have a memorable experience. Located in a bustling retail hub, we provide competitive benefits and a commitment to health and safety, making Bluewater a fantastic place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land External Night Host in Stone
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the industry. A personal recommendation can go a long way in landing that External Night Host role.
✨Tip Number 2
Show up and shine! If you can, visit Bluewater and get a feel for the place. Chat with current staff, ask questions, and show your enthusiasm for being part of the team. It’s all about making a memorable impression!
✨Tip Number 3
Be ready for the unexpected! Prepare for on-the-spot interviews or casual chats by brushing up on your customer service skills and knowledge about traffic management. You never know when an opportunity might pop up!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Bluewater. Let’s make it happen together!
We think you need these skills to ace External Night Host in Stone
Some tips for your application 🫡
Show Your Team Spirit:When writing your application, highlight your ability to work as part of a team. We love candidates who can collaborate and communicate effectively with others, so share examples of how you've done this in previous roles.
Emphasise Customer Service Skills:Since you'll be the face of Bluewater, it's crucial to showcase your customer service experience. Tell us about times when you went above and beyond for guests or clients, and how you maintained a friendly and professional manner.
Be Detail-Oriented:Pay attention to the details in your application. Make sure to follow any specific instructions in the job description and double-check for spelling and grammar errors. A polished application shows us you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mitie Group plc.
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities of an External Night Host. Familiarise yourself with the tasks like maintaining external areas and managing traffic. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent service to guests, be ready to share examples of how you've delivered great customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your strong customer service ethic.
✨Demonstrate Team Spirit
This position requires working closely with a team, so be prepared to discuss your experience in collaborative environments. Share stories that highlight your ability to work well with others, communicate effectively, and contribute positively to a team dynamic.
✨Safety First!
Given the importance of health and safety in this role, brush up on relevant regulations and procedures. Be ready to discuss any health and safety training you've had and how you ensure a safe environment for both guests and colleagues. This shows that you take safety seriously and are proactive in maintaining standards.
