At a Glance
- Tasks: Manage client relationships, conduct audits, and ensure compliance with Health & Safety regulations.
- Company: Join a dynamic team focused on delivering high-quality cleaning services across various contracts.
- Benefits: A company car is provided along with competitive wages and opportunities for career growth.
- Other info: An IOSH qualification in Health and Safety is desirable for this position.
- Why this job: This role offers the chance to lead service delivery in a client-focused environment.
- Qualifications: Candidates must have previous management experience in facilities management and a full UK clean driving licence.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Service Support Manager to build relationships and rapport with contract clients, complete audit inspections and review performance of delivery against the Service Level Agreement and Cleaning Specification.
You will manage and implement employee wages daily, alongside delivering adequate Health & Safety compliance, following the clients' statutory Fire and Safety regulations to mitigate potential risks.
You should be capable of effectively managing and ensuring excellent service delivery to various client contracts over an agreed geographical area within an agreed compliance and company policy & procedures in relation to HR, QHSE, RTW, Vetting, and Contract Compliance.
You should have excellent management skills including strong organisation and time management abilities, paired alongside great customer service skills to liaise with clients effectively. You should have a flexible and adaptable approach to workload, ensuring client expectations are met.
The ideal candidate will have a full UK clean driver's licence – a company car is provided in this role – and previous management experience in managing soft services/cleaning within facilities management.
Excellent customer service with good communication skills and a good understanding of written and verbal English. IT literacy in Microsoft packages but especially Microsoft Office. A Health and Safety IOSH qualification is also desirable.
Service Support Manager in Stevenage employer: Mitie Group plc.
This company prioritises excellent service delivery and client satisfaction in the cleaning sector. Located in a vibrant area, they offer a company car and competitive wages. The team values strong communication and organisational skills to meet client expectations effectively.
