At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development, with paid breaks!
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred; own transport is a plus for varied locations.
The predicted salary is between 27500 - 30000 € per year.
Pay rate: £13.23 Various Shifts (to be discussed at interview). Area to cover will include Southend, Rochford, East Mayne, Rayleigh Weir; this will include weekends and late nights.
Job Overview: Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence. Own transport is highly desirable owing to mixed locations and timings.
Vetting: It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties:
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Relief Retail Security Officer in Southend-on-Sea employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the well-being and development of its employees, offering a comprehensive induction and training programme alongside opportunities for progression and apprenticeships. With a focus on delivering outstanding customer service in a safe shopping environment, employees benefit from competitive pay, annual leave, and a range of perks including financial services and retail discounts. Working across diverse locations such as Southend and Rayleigh Weir, Mitie fosters a supportive work culture where every team member plays a vital role in enhancing safety and security.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Retail Security Officer in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Mitie and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in creating a safe shopping environment and delivering top-notch customer service.
✨Tip Number 3
Practice common interview questions related to security and customer service. Think about scenarios where you’ve successfully handled difficult situations or deterred potential issues. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mitie team and ready to take on the challenge.
We think you need these skills to ace Relief Retail Security Officer in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in retail security or customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Relief Retail Security Officer role. Keep it friendly and professional, and let us know why you want to join our team at Mitie.
Be Clear About Your Availability:Since the role involves various shifts, including weekends and late nights, make sure to clearly state your availability in your application. This helps us understand how you can fit into our schedule!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Relief Retail Security Officer. Familiarise yourself with the key duties like delivering customer service, conducting patrols, and liaising with store management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Highlight Your SIA Licence
If you hold a current SIA licence, be sure to mention it early in the conversation. This is a crucial requirement for the job, and demonstrating that you have it will give you an edge. If you don’t have one yet, discuss your plans to obtain it and how it aligns with your commitment to the role.
✨Showcase Your Customer Service Skills
Since this role involves exceptional customer service, prepare examples from your past experiences where you successfully handled difficult situations or provided outstanding service. This will illustrate your ability to create a safe and welcoming environment for customers and colleagues alike.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, such as dealing with theft or managing public order offences. Think through potential scenarios beforehand and outline your approach, focusing on maintaining safety and professionalism while ensuring a positive shopping experience.
