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- Tasks: Be the face of our London team, delivering top-notch customer service and support.
- Company: Join Signature Mitie, a leader in providing exceptional corporate reception services.
- Benefits: Enjoy ongoing training, a full uniform, and a competitive salary of £28,000.
- Why this job: Gain diverse experience in stunning locations while working with a dynamic team.
- Qualifications: Passion for customer service and experience in Front of House or corporate settings required.
- Other info: Work Monday to Friday with flexible shifts between 07:00 and 19:00.
The predicted salary is between 16800 - 39200 £ per year.
This is an exciting opportunity to join our London team at Signature Mitie. Our mobile receptionists are the centre of our business, providing a seamless service. You will receive ongoing training to work in various stunning London locations and working environments, this exposure allows you to grow your skills and gain experience working in many different corporate locations.
Job Overview
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To ensure that the highest level of Front of House services are delivered consistently to the client and their guests.
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To provide sickness and holiday cover to the front of house team across a variety of sites in London.
Main Duties
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To provide exceptional levels of customer service.
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To work as part of a team to deliver a first class service within the facility
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To act as a meet and greet in the main reception.
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To ensure all visitors are recorded onto site and issue Security passes to external guests / contractors.
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Work to a standard set of operating procedures processes that are implemented across the Corporate facilities.
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To process room booking and video conference requests and issue support documentation to relevant departments.
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Process guest WIFI user requests via the online system.
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Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing.
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Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue.
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Make decisions and communicate with anyone working in the building outside of core business hours.
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Process incoming and outgoing mail and courier items.
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Work as part of a flexible team to provide reception and meeting room support.
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Carry out basic administration tasks to support the business.
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Ensure that performance is compliant with agreed SLA.
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To put forward any suggestions/initiatives.
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To work as part of a team to deliver a first class service within the facility
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To manage the onsite AV/IT equipment and support the Client with any AV/IT issues
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Ensure all meeting spaces are set to a defined standard
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To ensure all customer requests are dealt with efficiently and effectively
Person Specification
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Passionate about exceptional customer service.
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Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
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Ability to build positive relations with colleagues, guests and clients.
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Able to interact with all levels of personnel, including Senior Executives within the client organisation.
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Able to work off their own initiative and with minimal direction.
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Confidently able to manage emergency situations and make decisions as required.
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Strong team player with a commitment to support their colleagues.
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Excellent written and oral communication skills.
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Computer literate (Word, Excel, Outlook E-mail)
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A clear understanding of Health & Safety practices
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Enthusiastic and conscientious approach to all Site Support related tasks
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Clear, strong and confident communication skills
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Team player with a "can do" attitude
Note:
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Monday to Friday – 40 hours per week
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Shift patterns between 07:00 and 19:00 within Zones 1-6
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Full uniform will be provided
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Salary – £28,000.00
-
Passionate about exceptional customer service.
-
Experienced in Front of House or Reception ideally gained within a corporate or 5 Star hotel environment.
-
Ability to build positive relations with colleagues, guests and clients.
-
Able to interact with all levels of personnel, including Senior Executives within the client organisation.
-
Able to work off their own initiative and with minimal direction.
-
Confidently able to manage emergency situations and make decisions as required.
-
Strong team player with a commitment to support their colleagues.
-
Excellent written and oral communication skills.
-
Computer literate (Word, Excel, Outlook E-mail)
-
A clear understanding of Health & Safety practices
-
Enthusiastic and conscientious approach to all Site Support related tasks
-
Clear, strong and confident communication skills
-
Team player with a "can do" attitude
-
Monday to Friday – 40 hours per week
-
Shift patterns between 07:00 and 19:00 within Zones 1-6
-
Full uniform will be provided
-
Salary – £28,000.00
SOS Corporate Receptionist employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SOS Corporate Receptionist
✨Tip Number 1
Familiarize yourself with the key responsibilities of a Corporate Receptionist. Understanding the importance of exceptional customer service and how to manage various tasks will help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience in Front of House or reception roles, especially in corporate or high-end environments. Be ready to share specific examples of how you provided excellent service in those positions.
✨Tip Number 3
Demonstrate your ability to work as part of a team and build positive relationships. Think of instances where you collaborated effectively with colleagues or managed guest interactions successfully.
✨Tip Number 4
Prepare to discuss how you handle emergency situations and make decisions under pressure. This role requires confidence and quick thinking, so be ready to provide examples from your past experiences.
We think you need these skills to ace SOS Corporate Receptionist
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your experience in providing exceptional customer service, especially in a Front of House or corporate environment. Use specific examples that showcase your ability to handle various situations and maintain a positive attitude.
Showcase Communication Skills: Since excellent written and oral communication skills are crucial for this role, include examples of how you've effectively communicated with colleagues, guests, and senior executives in previous positions.
Demonstrate Teamwork and Initiative: Illustrate your ability to work as part of a team while also being able to take initiative. Provide examples of how you've supported your colleagues and contributed to a positive team environment.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Highlight relevant skills such as computer literacy and understanding of Health & Safety practices, and ensure your documents reflect a 'can do' attitude.
How to prepare for a job interview at Mitie Group plc.
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to meet a client's needs.
✨Demonstrate Teamwork Skills
Highlight your ability to work as part of a team. Discuss instances where you collaborated with colleagues to deliver outstanding service, especially in high-pressure situations.
✨Prepare for Emergency Scenarios
Be ready to discuss how you would handle emergency situations. Think of examples where you had to make quick decisions and communicate effectively under pressure.
✨Familiarize Yourself with Health & Safety Practices
Understand the basic health and safety protocols relevant to a corporate environment. Be prepared to talk about how you would ensure compliance and safety for all visitors and staff.
