At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development, with all breaks paid.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred; drivers licence and transport are a plus.
The predicted salary is between 27500 - 30000 € per year.
Pay rate: 13.23 Various Shifts Overtime will be available.
Job Overview
Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence. It is preferable that you hold a current Drivers Licence and have your own transport.
Vetting: It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Relief Retail Security Officer in Somerset employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and customers. With a strong focus on professional development, including comprehensive training and apprenticeship schemes, employees are encouraged to grow within the company. The supportive work culture, coupled with attractive benefits such as paid breaks, annual leave, and access to various employee perks, makes Mitie a rewarding place to work for those seeking meaningful employment in the retail security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Retail Security Officer in Somerset
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Mitie and understanding their values. We want to see how you can fit into their culture and contribute to creating a safe shopping environment. Show us your passion for customer service!
✨Tip Number 3
Practice common interview questions related to security and customer service. Think about scenarios where you've successfully handled difficult situations. We love hearing about real-life experiences that showcase your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it easier for us to connect with you.
We think you need these skills to ace Relief Retail Security Officer in Somerset
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike!
Be Clear About Your Qualifications:If you've got a current SIA licence or a driver's licence, shout about it! We love seeing candidates who meet our requirements, so don’t forget to mention these in your application.
Detail Your Work History:Since we need a full 5-year checkable employment/education history, be thorough and honest. List your previous roles and responsibilities clearly, as this will help us understand your background better.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Retail Security Officer. Familiarise yourself with the key duties like delivering customer service, conducting patrols, and liaising with store management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Highlight Your Customer Service Skills
Since this role emphasises exceptional customer service, think of specific examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you can create a safe shopping environment while ensuring customers feel valued and secure.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Think about how you would handle situations involving violence or public order offences. Practising your responses will help you articulate your thought process and demonstrate your ability to remain calm under pressure.
✨Show Your Commitment to Safety
Make it clear that safety is your top priority. Discuss any relevant training or certifications you have, such as your SIA licence, and be prepared to talk about how you would use tools like CCTV systems and Body Worn CCTV to enhance security. This shows that you take the role seriously and are ready to contribute to a safer environment.
