At a Glance
- Tasks: Supervise daily operations and enhance performance of Support Services.
- Company: Join a leading company focused on operational excellence.
- Benefits: Competitive salary, career development, and supportive work environment.
- Other info: Flexible hours with opportunities for innovation and improvement.
- Why this job: Lead a dynamic team and make a real difference in service delivery.
- Qualifications: Experience in admin/helpdesk, leadership skills, and health & safety knowledge.
The predicted salary is between 30000 - 40000 € per year.
To supervise the day to day activities and develop the operational and financial performance of the Support Services provision of the Contract in line with budget and contract obligations. Providing leadership and direction for Support Services staff including Reception, Stores and Helpdesk on the HSE Buxton contract.
Responsibilities
- Understand the Support Services element of the Contract (Schedule 12, Part 7) and provide guidance and direction to ensure that the services are delivered to the required KPI standard.
- Produce rotas/schedules in advance, ensuring all shifts on Reception and the Helpdesk are covered to meet the minimum contractual requirements.
- Control expenditure and maximise income to achieve or exceed budgeted financial performance.
- Carry out appraisals of direct reports and ensure that their potential is developed.
- Lead, plan, communicate and deliver agreed change initiatives on programme to improve performance.
- Ensure that staff are fully trained to carry out their work.
- Ensure that absenteeism, overtime and agency work is controlled and minimised in accordance with Mitie process.
- Provide leadership in awareness and responsiveness to Health and Safety issues, ensuring Risk assessments are regularly reviewed, updated, where necessary and communicated to security staff.
- Make decisions within parameters set by manager, using job/specialist experience.
- Supervise the activities of others to meet deadlines and quality standards taking account of impact outside the area of responsibility.
- Ensure new staff are fully inducted and have read, understood and signed on to risk assessments prior to working on the contract.
- Produce month end reports to management on clients, within the agreed timescales.
- Carry out any reasonable request from the Management team as required to fulfil the role and support the wider contract.
- Be in control of waste onsite including hazardous and domestic ensuring it coincides with the recent guidelines and liaise with contractors for disposal.
- Control of soft services contractors including waste, plant maintenance and pest control ensuring smooth and effective maintenance is carried out.
- Ensure reprographics are completed on time and are presented as requested.
Qualifications
- Previous admin / helpdesk experience
- Driving license (due to location)
- Understanding of Health and safety legislation
- Leadership or supervisor experience
- Ability to lead and prioritise your own workload
- Initiative to help create business innovations and improvements
- Microsoft knowledge and computer experience (Excel, Word, PowerPoint)
Hours: 08:30 - 17:00 - 37.5 per week
Salary dependant on experience
Soft Services Supervisor employer: Mitie Group plc.
As a Soft Services Supervisor at our Buxton location, you will thrive in a supportive work culture that prioritises employee development and well-being. We offer competitive salaries, comprehensive training programmes, and opportunities for career advancement, all while fostering a collaborative environment where your leadership skills can shine. Join us to make a meaningful impact in a role that balances operational excellence with a commitment to health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Supervisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how your experience aligns with their needs. This will help you stand out and show that you're genuinely interested.
✨Tip Number 3
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Soft Services Supervisor
Some tips for your application 🫡
Know the Job Inside Out:Before you start writing, make sure you really understand the role of Soft Services Supervisor. Dive into the job description and highlight key responsibilities and qualifications. This will help us see how your experience aligns with what we're looking for.
Tailor Your Application:Don’t just send a generic CV and cover letter! Tailor your application to reflect the specific skills and experiences that match the job. Use the same language as the job description to show us you’re a perfect fit for the role.
Show Off Your Leadership Skills:Since this role involves supervising staff, make sure to highlight any leadership or supervisory experience you have. Share examples of how you've led teams, managed projects, or improved processes in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Contract Inside Out
Make sure you understand the Support Services element of the contract, especially Schedule 12, Part 7. Familiarise yourself with the KPIs and be ready to discuss how you would ensure these standards are met.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you provided direction, managed performance, or implemented change initiatives that improved outcomes.
✨Demonstrate Financial Acumen
Be ready to talk about your experience with budget control and financial performance. Highlight any strategies you've used to maximise income or reduce costs, as this will show your ability to manage resources effectively.
✨Health and Safety Awareness is Key
Brush up on health and safety legislation relevant to the role. Be prepared to discuss how you've ensured compliance in previous positions and how you would approach risk assessments and staff training in this new role.
