At a Glance
- Tasks: Lead daily operations in Reception, Helpdesk, and Stores for top-notch service delivery.
- Company: Join Mitie, where our people are our greatest strength and thrive together.
- Benefits: Enjoy a competitive salary, career growth, and a supportive team environment.
- Other info: Proactive mindset needed; full UK driving licence required due to site location.
- Why this job: Make a real impact by driving service improvements and supporting your team.
- Qualifications: Experience in admin or helpdesk roles with strong leadership and organisational skills.
The predicted salary is between 25000 - 32000 € per year.
Location and Shift: Buxton | Monday to Friday, 08:30 – 17:00 (37.5 hours per week)
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Soft Services Administrator who will lead the day-to-day delivery of soft services on the HSE Buxton contract, ensuring operational excellence and strong financial performance while supporting key functions including Reception, Stores, and Helpdesk.
Role Responsibilities
- Supervise and coordinate daily activities across Reception, Helpdesk, and Stores to meet contractual KPI standards
- Produce and manage rotas to ensure full shift coverage in line with contract requirements
- Monitor and control expenditure while identifying opportunities to maximise income and improve financial performance
- Lead, support and develop team members through training, appraisals, and performance management
- Drive continuous improvement initiatives and ensure compliance with health and safety, including risk assessments and safe working practices
What We're Looking For
- Previous experience in an administrative or helpdesk role
- Proven supervisory or leadership experience
- Good understanding of health and safety legislation and compliance
- Strong organisational skills with the ability to prioritise workload effectively
- IT proficiency, including Microsoft Excel, Word, and PowerPoint
- Full UK driving licence due to site location
- Proactive mindset with the ability to identify and deliver service improvements
What's in it for you?
- Competitive salary dependent on experience
- Opportunities for professional development and career progression
- A supportive team environment where your contributions are recognised
Soft Services Administrator employer: Mitie Group plc.
At Mitie, we pride ourselves on fostering a supportive and dynamic work environment where our employees can truly thrive. As a Soft Services Administrator in Buxton, you will benefit from a competitive salary, opportunities for professional development, and a culture that values your contributions, all while working Monday to Friday in a role that promotes operational excellence and team growth.
StudySmarter Expert Advice🤫
We think this is how you could land Soft Services Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their success. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your interview skills with a friend or family member. Get comfortable answering common questions and discussing your experience. The more you practice, the more confident you'll feel when it’s time to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Soft Services Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous administrative or helpdesk roles, and don’t forget to showcase any supervisory experience you have!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Soft Services Administrator role. Mention your understanding of health and safety legislation and how you can contribute to operational excellence.
Show Off Your IT Skills:Since the role requires IT proficiency, be sure to mention your experience with Microsoft Excel, Word, and PowerPoint. If you have any specific examples of how you've used these tools effectively, include them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Mitie Group plc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Soft Services Administrator. Familiarise yourself with the key functions like Reception, Helpdesk, and Stores. This will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Since the role requires supervisory experience, be ready to share specific examples of how you've led teams in the past. Discuss any training or performance management initiatives you've implemented to show that you can develop team members effectively.
✨Be Prepared for Compliance Questions
Given the importance of health and safety legislation in this role, brush up on relevant regulations. Be prepared to discuss how you've ensured compliance in previous roles and how you would approach risk assessments and safe working practices.
✨Demonstrate Your Organisational Skills
The ability to prioritise workload is crucial for this position. Think of examples where you've successfully managed multiple tasks or projects simultaneously. Highlight your IT proficiency, especially with Microsoft Excel, as it’s essential for managing rotas and financial performance.
