At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on quality and safety.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Comprehensive training and development opportunities available, including apprenticeships.
- Why this job: Make a real difference by protecting customers and creating a welcoming atmosphere.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 13.1 - 13.1 £ per hour.
Asda
Pay rate: £13.10 per hour
Hours: Mornings, evenings and weekends
Location: Asda Shrewsbury
Mitie is looking for Retail Security Officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.
Objectives and Responsibilities:
- Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures.
- Follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner.
- Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients.
- Create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers.
- Add a polite greeting and excellent customer service.
- Provide a visible security contact for colleagues, contractors and customers.
Main Duties:
- Deliver industry leading customer service.
- Be clean, tidy and properly dressed wearing full uniform.
- Deter violence and public order offences.
- Conduct patrols of the store.
- Utilise CCTV systems to support the reduction of crime and stock loss.
- Liaise with the store management teams.
- Report incidents and crime through our leading technology.
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety.
Who are we looking for?
- Experience of delivering Customer Service.
- Excellent communication skills are required both written and verbal.
- Adaptable communication style to meet the needs of different people groups.
- Ability to work in a fast-moving services business.
- Capability in the use of technology.
- Good attention to detail.
- High level of enthusiasm and passion.
- Previous experience in a similar role is desirable but not essential.
- Public Space Surveillance SIA licence is desirable but not essential.
What are the benefits for working for Mitie?
- Contracted hours.
- Annual leave entitlement.
- Pension and Life assurance schemes.
- Free uniform supplied.
- SIA Re-licencing programme.
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Comprehensive training and development programme (apprenticeships available).
Retail Security Officer in Shrewsbury employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
