At a Glance
- Tasks: Lead engineering teams to deliver top-notch fire and security services.
- Company: Join a reputable company known for quality and professionalism.
- Benefits: Competitive salary, flexible hours, and opportunities for career advancement.
- Other info: Dynamic role with opportunities for overtime and personal growth.
- Why this job: Make a real impact by leading teams and ensuring customer satisfaction.
- Qualifications: Proven leadership skills and experience in fire and security systems.
The predicted salary is between 45000 - 60000 £ per year.
Lead Engineer
We are seeking a driven and experienced Lead Engineer to join our Fire & Security team, playing a pivotal role in delivering exceptional service and operational excellence across the region. This is an opportunity for a proactive leader who thrives on supporting and guiding engineering teams, ensuring compliance, performance, and customer satisfaction are consistently achieved. Working closely with regional management and scheduling teams, you will take ownership of resource planning, service delivery, and continuous improvement, helping to maintain our reputation for quality, reliability, and professionalism.
Key Responsibilities
- To ensure performance and service is in line with compliance and monthly schedules.
- Respond to customer needs, complaints, and concerns with a sense of urgency as and when required.
- Complete tool box talks with direct reports providing clear records of completion to the compliance team.
- Be available for site surveys and installation handovers as directed by your RSM.
- Organise and maintain and communicate an effective call out rota for the area.
- Responsible for minor works delivery within area through dedicated minor works resource.
- Deputise for your Regional Service Manager as and when required during periods of sickness and holidays.
- To assist the Regional Service Manager in management of engineering team.
- Support engineers in stock control and further action management.
- To attend and assist with troublesome sites and complaints.
- Technically support DRS and Sales Team with quotations.
- Initial planning of ppm on large/ complex sites – meeting with customers in support of key sites in region.
- To assist in delivery of small bespoke projects and ensure on time delivery.
- Ensuring right behaviour is demonstrated across the team (customer portals, Timesheets, Lightfoot, Tools, PPE)
- Utilise all customer portals as directed by your RSM and fully in accordance with the customer requirements stipulated in your engineer's instructions.
- Take ownership of all customers in relation to all aspects of service delivery.
- Be available to work overtime and weekends when required subject to reasonable notice.
Person Specification
- Strong organisational skills, with the ability to plan and deliver work in line with compliance and service schedules.
- Customer-focused, responding promptly and effectively to queries, issues, and complaints.
- Proven team leadership and line management experience, including delivering toolbox talks and maintaining compliance records.
- Confident communicator, able to engage with customers and stakeholders during surveys, handovers, and ongoing service delivery.
- Ability to coordinate resources effectively, including managing call-out rotas and supporting minor works and projects.
- Technically competent across fire and security systems, with the ability to support engineers and assist with complex issues and quotations.
- Experience supporting operational management, including deputising for senior roles when required.
- Strong attention to detail, ensuring adherence to processes, systems, and customer requirements.
- Takes ownership of service delivery and promotes high standards across the team.
- Flexible and adaptable, with a proactive and team-oriented approach.
Lead Engineer in Shrewsbury employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Engineer in Shrewsbury
✨Get Involved with Local Fire Services
Join community groups or volunteer with local fire departments to get a foot in the door. It’s a great way to showcase your commitment to fire safety and emergency services while also making valuable connections in the field.
✨Attend Firefighting Job Fairs
Keep an eye out for firefighting job fairs and emergency services recruiting events in your area. These are goldmines for meeting staff from companies like Mitie Group plc. and other emergency services, giving you a chance to chat and make a lasting impression.
✨Connect with Industry Professionals Online
Utilise platforms like Facebook or LinkedIn to find fire service groups and forums. Engaging in discussions and sharing insights can elevate your profile and help us to learn from those already in the field, potentially leading to job openings.
✨Keep Your Training Up-to-Date
Make sure your qualifications are current! Pursuing additional training, like first aid or specialised firefighting courses, shows your dedication and might just set you apart from the crowd when applying for roles at Mitie Group plc..
We think you need these skills to ace Lead Engineer in Shrewsbury
Some tips for your application 🫡
Show Your Commitment to Safety:In the fire and emergency services sector, it's crucial to showcase your understanding of safety protocols and emergency response challenges. Mention any relevant training or certifications you've completed, like First Aid or Fire Safety courses, and highlight your commitment to public safety in your cover letter.
Highlight Your Teamwork Skills:This field is all about collaboration! Make sure your CV emphasises your ability to work in a team under pressure. Detail examples of teamwork from previous roles, volunteer work or community involvement. Hiring managers at Mitie Group plc. will love to see how you thrive in a group dynamic.
Detail Your Relevant Experience:When listing your experience, don't just mention your job titles – dig into your responsibilities and achievements that relate specifically to fire and emergency services. Include any volunteer work, internships, or projects that display your hands-on experience in this field, especially if you're transitioning from another area.
Craft a Strong Motivation Statement:As you're applying for a full-time role, it’s key to articulate why you want to join Mitie Group plc. specifically. Dive into your motivation for working in fire services, and how this aligns with your career goals. We want to see your passion for contributing to the community and the impact you wish to make!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Emergency Protocols
Since you're eyeing a role in fire emergency services, brush up on the latest firefighting techniques and protocols. Understanding the fundamentals of fire behaviour, rescue operations, and safety measures will show that you’re not just passionate but also knowledgeable about the field.
✨Demonstrate Problem-Solving Skills
Expect situational questions that test your ability to make quick decisions in high-pressure scenarios. Think of examples from your previous experiences or training where you had to think on your feet—this will really highlight your suitability for the role and show that you can handle real emergencies.
✨Highlight Teamwork and Community Engagement
Fire emergency services rely heavily on teamwork, so come prepared to discuss how you've worked with others in stressful situations. Additionally, showcase any community involvement or outreach you've done—it's a great way to demonstrate your commitment to public safety and your understanding of community dynamics.
✨Be Ready to Discuss Your Training
Make sure you’re ready to talk about any relevant training or certifications you have. Whether it’s emergency response training or a first aid qualification, make it clear how these experiences prepare you for a full-time position in fire emergency services with Mitie Group plc.. It shows you’re proactive about your professional development!
