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- Tasks: Support the Service Desk team with admin tasks and client communication.
- Company: Morgan Fire Protection, a leader in fire safety and maintenance.
- Benefits: Gain valuable experience in a dynamic environment with growth opportunities.
- Why this job: Join a passionate team dedicated to fire safety and make a difference.
- Qualifications: Office admin experience and strong customer service skills preferred.
- Other info: Flexible, supportive workplace with a focus on learning and development.
The predicted salary is between 24000 - 36000 £ per year.
Are you passionate about fire safety and protection? Morgan Fire Protection specialises in the delivery of planned and corrective maintenance for fire detection systems and portable extinguishers. While our operational resources are primarily based around London, we proudly offer national coverage through our reactive delivery model.
Responsibilities
- Provide support to the Service Desk team with administrative tasks, data entry, data cleansing and system work.
- Provide administrative support in a fast-paced, busy and varied work environment.
- Act as a primary point of contact for incoming service desk calls from existing and prospective clients, delivering a professional and customer-focused response.
- Manage day-to-day email correspondence with clients and potential customers, ensuring timely and accurate communication.
- Liaise with subcontractors regarding new and ongoing works, coordinating activities to support service delivery.
- Maintain and update customer and subcontractor portals, ensuring information is current and accurate.
- Respond to and resolve client queries via telephone and email in a prompt and professional manner.
- Set up new customers and sites within the company operating system (CASH).
- Create new jobs and schedule work for engineers using the CASH system, ensuring effective resource allocation.
- Liaise regularly with field engineers via phone and email to coordinate workloads and site activity.
- Allocate and manage parking arrangements for engineers where required.
- Arrange hotel accommodation and travel logistics for engineers as necessary.
- Administer and manage client contracts, including both new and existing agreements.
- Proactively chase purchase orders for upcoming works to ensure visits proceed as planned.
- Prepare and issue written and verbal quotations for new and existing business via the CASH system.
- Monitor and maintain CASH system data integrity, ensuring records are accurate, complete, and up to date.
- Communicate with clients regarding lost business, accurately recording outcomes within CASH to support attrition reporting.
- Attend and contribute to monthly team meetings.
- Provide support with ad hoc administrative and operational tasks as required by the line manager.
As well as having all the usual attributes of a great employee, such as a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, we are looking for candidates who offer:
Qualifications / Requirements
- Experience in an office-based administrative, service desk, or coordination role (experience in an engineering or technical environment is helpful but not essential).
- Confident and professional telephone and email manner, with a strong focus on customer service.
- Ability to organise and prioritise daily tasks in a busy office environment.
- Good attention to detail when entering data, updating systems, and managing paperwork.
- Comfortable using computer systems and Microsoft Office (Outlook, Word, Excel); experience with job management or CRM systems is desirable but full training can be provided.
- Willingness to liaise with engineers, subcontractors, and clients to support day-to-day operations.
- Positive, reliable, and flexible attitude, with the ability to work independently or as part of a team.
- Eagerness to learn and develop within the role.
Service Administrator employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Get to know the company inside out! Research Morgan Fire Protection, their values, and their services. This way, when you get that interview, you can show off your knowledge and passion for fire safety.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administrative roles and customer service. Role-play with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight any relevant experience in administrative tasks, customer service, or coordination roles. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fire safety and how your background makes you a great fit for our team. Keep it professional but let your personality show through!
Show Off Your Attention to Detail: Since the role involves data entry and system management, make sure to showcase your attention to detail in your application. A well-organised CV and error-free writing will demonstrate that you’re the right person for the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own platform!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Fire Safety Basics
Before heading into the interview, brush up on your knowledge of fire safety and protection. Understanding the basics of fire detection systems and portable extinguishers will show your passion for the industry and help you connect with the interviewers.
✨Demonstrate Your Organisational Skills
Since the role involves managing multiple tasks in a busy environment, be prepared to discuss how you prioritise and organise your workload. Share specific examples from your past experiences where you successfully juggled various responsibilities.
✨Showcase Your Customer Service Skills
As a Service Administrator, you'll be the first point of contact for clients. Highlight your experience in providing excellent customer service, whether through phone or email. Prepare to share a story that illustrates your ability to handle client queries professionally.
✨Familiarise Yourself with the CASH System
While full training will be provided, having a basic understanding of job management or CRM systems like CASH can give you an edge. If possible, do a bit of research on similar systems to demonstrate your eagerness to learn and adapt quickly.
