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For Companies At a Glance
- Tasks: Lead and enhance workplace experiences across multiple environments.
- Company: Join Mitie, a company that values collaboration and excellence.
- Benefits: Competitive salary, health benefits, and a supportive work culture.
- Why this job: Make a real impact by improving client experiences and leading teams.
- Qualifications: Experience in facilities management and strong leadership skills.
- Other info: Dynamic environment with opportunities for growth and innovation.
The predicted salary is between 43200 - 72000 £ per year.
Client Experience Manager leads day‑to‑day excellence across multiple workplace environments at Mitie Technical Services. The senior operational leader acts as the key link between delivery teams and senior client stakeholders, ensuring consistent service delivery, premium customer experience and alignment with client expectations.
Key Responsibilities
- Provide senior leadership across multiple workplace environments
- Lead, coach and performance‑manage Workplace Managers
- Act as the senior escalation point for service issues, client concerns and operational risk
- Ensure consistent delivery of service standards, SLAs and client experience principles
- Support strategic planning, governance and reporting activities
- Drive a proactive, insight‑led approach to customer journey management
- Maintain compliance with health and safety, information security and contractual requirements
Qualifications – Experience
- Senior facilities management or workplace leadership experience
- Demonstrated experience managing managers
- Strong understanding of FM operations, customer experience and service delivery
- Excellent stakeholder management and conflict resolution skills
- Strong analytical and reporting capability
- Commercial awareness and sound decision‑making skills
- Ability to operate effectively in a fast‑paced, high‑expectation environment
Health & Safety
- Ensure compliance with all Mitie health and safety policies
- Promote a strong safety culture across teams
- Identify and raise risks appropriately
Information Security
- Ensure compliance with Mitie information security procedures
- Act as an escalation point for security risks or incidents
- Promote secure working practices
Company Culture
Mitie values collaboration, integrity and a commitment to excellence. We are one team, we go the extra mile and we celebrate diversity to create innovative solutions for our customers.
Senior Workplace Experience Manager employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Workplace Experience Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management world and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At Mitie, they value collaboration and integrity, so think about how your experiences align with these principles and be ready to share examples.
✨Tip Number 3
Showcase your leadership skills! When discussing your past roles, highlight how you've led teams and managed performance. This is key for a Senior Workplace Experience Manager, so make sure it shines through in your conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Mitie.
We think you need these skills to ace Senior Workplace Experience Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in facilities management and workplace leadership. We want to see how your skills align with the key responsibilities mentioned in the job description.
Showcase Your Leadership Skills: Since this role involves leading and coaching Workplace Managers, share specific examples of how you've successfully managed teams in the past. We love to see real-life stories that demonstrate your ability to inspire and drive performance.
Highlight Your Problem-Solving Abilities: As a Senior Workplace Experience Manager, you'll need to tackle service issues and client concerns. Use your application to illustrate how you've effectively resolved conflicts or improved service delivery in previous roles.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you have a solid understanding of facilities management and workplace leadership. Brush up on the key responsibilities mentioned in the job description, like service delivery and client experience principles. This will help you speak confidently about how your experience aligns with what they’re looking for.
✨Showcase Your Leadership Skills
Since this role involves leading and coaching Workplace Managers, be ready to share specific examples of how you've successfully managed teams in the past. Highlight your conflict resolution skills and how you've handled escalations, as these are crucial for the position.
✨Demonstrate Your Analytical Mindset
Prepare to discuss your analytical and reporting capabilities. Think of instances where you've used data to drive decisions or improve customer experiences. This will show that you can take a proactive, insight-led approach to managing the customer journey.
✨Embrace the Company Culture
Familiarise yourself with Mitie's values of collaboration, integrity, and excellence. During the interview, express how you embody these values in your work. Share examples of how you’ve gone the extra mile in previous roles and how you celebrate diversity within your teams.
