Scheduler

Job objectives and responsibilities

· Manage the Reactive Work Order process with engineers ensuring that the contractual priorities and timescales are met

Main duties

· Comply with Health, Safety and Environmental policies

· Achieve the highest standards of quality, service and presentation of the business

· Effectively monitor delivery of reactive works and ensure contract KPI’s

· Allocate and dispatch reactive work orders to appropriate engineers

· Ensure work orders are completed to meet the contractual timescales

· Manage the relevant CAFM systems appropriately ensuring that sufficient information is captured for analysis

· Escalate potential unavailability work orders to the operations managers and supervisors

· Ensure that complaints are dealt with appropriately

· Ensure that labour resourcing is updated at all times that contains all the relevant contact details for their appropriate area

· Answer all telephone calls both internally and externally in a professional and timely manner ensuring that all messages are returned appropriately

· Manage all PPM activity from distribution to collation and closure

· Undertake any additional duties or responsibilities that are deemed required by the business in supporting the daily operation of the contract.

· Record Engineer/Supervisor Holiday records, How we behave…

· We treat all colleagues with respect

· We challenge people when they don’t do the right thing

· We welcome advice from anyone that might improve what we do

· We are open and honest

· We think safety and always follow rules for safe working

Helpful –

We go out of our way to make a difference

How we behave…

· We work with each other to achieve the best for clients and for Mitie

· We share information to help colleagues succeed

· We build great relationships

· Our first response to requests will always be positive

· We look out for each other, never walking by unsafe actions or situations

Inspiring –

We help others to be the best they can be

How we behave…

· We support and encourage each other to develop

· We lead by example

· We set clear expectations

· We listen to and learn from others

· We learn from mistakes and incidents to prevent recurrence

Passion Take our people, add their passion, and you get something really special.

Spirited –

We give it everything we’ve got

How we behave…

· We do good things for each other, the environment and the community

· We appreciate diversity and encourage it

· We demonstrate team spirit

· We are committed to doing things better and setting new standards in all that we do

· We take pride in what we do and have fun doing it

· We celebrate success and say thank you

Fresh thinking We want our people to find inspiration from skill development and career progression, and enjoy respect and recognition for a job well done.

Pioneering –

We do things that excite and amaze

How we behave…

· We bring new ideas to the way we do things

· We are willing to try new things

· We encourage and support innovation

· We consider things from other peoples’ points of view

· We embrace new thinking and technologies

· We build health & safety into everything we do

Health and Safety responsibilities

· Follow Group and company policies and procedures at all times;

· Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;

· Use all work equipment and personal PPE properly and in accordance with training received;

· Report any issues or training needs to your Line manager and /or via your divisional incident reporting system;

Note

This job description Is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder’s role and/or the needs of the business.

· Must have previous planning/scheduling experience

· Previous experience of customer facing role

· Proven communication skills

· Must be able to work to tight deadlines

· Logical and methodical

· Team player – Ability to work alone or as part of a team

· IT literate – experience in quality & performance measurement systems

· Flexibility / Adaptability

· Attention to detail

Working within the Mitie values and behaviours

People Mitie is a people business. It’s our people, and their drive to do their jobs to the best of their ability that makes us different.

Trustworthy –