At a Glance
- Tasks: Engage with the public, ensure safety, and support railway staff on SWR services.
- Company: Join Mitie, a leader in security and reassurance services.
- Benefits: Earn £15.82 per hour, guaranteed 40 hours weekly, plus exclusive discounts and training.
- Other info: Flexible hours with opportunities for additional shifts and career development.
- Why this job: Make a real difference by ensuring passenger safety and enhancing their travel experience.
- Qualifications: SIA Door Supervisor Licence and strong communication skills required.
The predicted salary is between 32900 - 40000 € per year.
Location: Salisbury
Hourly Rate: £15.82
Contract Type: Relief – Guaranteed 40 hours per week with the option for additional shifts
Availability: Must be flexible to work across all days and hours
About the Role
Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This unique role is based onboard SWR services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.
Key Responsibilities
- Patrol trains across the SWR network to monitor compliance with Railway Byelaws
- Provide a visible, reassuring presence onboard trains and at stations
- Engage with members of the public to promote safety and prevent antisocial behaviour
- Support railway staff with any incidents or enforcement needs
- Respond promptly and professionally to onboard or station-based emergencies
- Handle and operate body-worn video cameras in line with protocol
- Report and document incidents, including preparing statements for submission to British Transport Police
- Assist with the removal of non-compliant or disruptive individuals from trains or stations as required
- Provide excellent customer service to passengers, offering information and assistance
- Adhere to all Health & Safety and site-specific operational procedures
- Undertake any additional reasonable duties as requested by senior staff or station management
What We're Looking For
- Valid and in-date SIA Door Supervisor Licence (required)
- Previous experience in transport, public-facing security, or law enforcement preferred
- Confidence in dealing with challenging situations professionally and calmly
- Strong communication skills with a customer-focused approach
- Ability to work independently while following procedures
- Willingness to work flexible hours, including weekends and public holidays
What We Offer
- Competitive pay at £15.82 per hour
- Guaranteed minimum 40 hours per week, with opportunities for more
- Life cover of at least £10,000
- Access to Virtual GP services
- Exclusive savings through MiDeals (discounts at major retailers and leisure providers)
- Recognition through Mitie Stars – with prizes of up to £10,000
- Access to a wide range of training and development opportunities
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
Response Officer in Salisbury employer: Mitie Group plc.
Mitie is an exceptional employer, offering a dynamic work environment for Response Officers in Salisbury. With guaranteed hours and competitive pay, employees benefit from a supportive culture that prioritises safety and customer service, alongside extensive training and development opportunities. The company also provides unique perks such as life cover, access to virtual GP services, and exclusive discounts, making it a rewarding place to build a career in public-facing security.
StudySmarter Expert Advice🤫
We think this is how you could land Response Officer in Salisbury
✨Tip Number 1
Get to know the company! Research Mitie and the SWR network. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Response Officer, you'll need to engage with the public and handle challenging situations. Role-play scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Be flexible and ready to adapt! The role requires working various hours, so highlight your availability and willingness to take on shifts. This shows you're committed and ready to jump in whenever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Response Officer in Salisbury
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Response Officer role. Highlight your relevant experience in public-facing security or law enforcement, and don’t forget to mention your SIA Door Supervisor Licence!
Showcase Your Communication Skills:Since this role involves engaging with the public, it’s crucial to demonstrate your strong communication skills. Use examples from your past experiences where you’ve successfully handled challenging situations or provided excellent customer service.
Be Clear and Concise:Keep your application clear and to the point. Avoid jargon and make sure your key skills and experiences stand out. We want to see what makes you a great fit for the team without wading through unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Response Officer. Familiarise yourself with Railway Byelaws and think about how you would handle various scenarios that might arise on the job. This will show your potential employer that you're serious about the role.
✨Showcase Your Communication Skills
As a Response Officer, you'll need to engage with the public and provide reassurance. During the interview, practice clear and confident communication. You might even want to prepare examples of how you've successfully handled challenging situations in the past, demonstrating your ability to stay calm under pressure.
✨Highlight Your Flexibility
This role requires a flexible approach to working hours. Be ready to discuss your availability and willingness to work weekends or public holidays. Showing that you're adaptable and ready to meet the demands of the job can set you apart from other candidates.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to respond to emergencies. Think through potential scenarios you might face as a Response Officer and how you would handle them. This preparation will help you demonstrate your readiness for the role and your commitment to safety and compliance.
