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For Companies At a Glance
- Tasks: Deliver top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Why this job: Make a real difference by protecting customers and colleagues in a dynamic retail setting.
- Qualifications: SIA licence preferred; training available for the right candidates.
- Other info: Great opportunities for progression and development, plus all breaks are paid.
The predicted salary is between 27 - 30 £ per hour.
Pay rate: £14.81 ph. Various shifts (to be discussed at interview) covering days, evenings and weekends.
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Security Officer in Rye employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Security Officer in Rye
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Mitie and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in creating a safe shopping environment and delivering top-notch customer service.
✨Tip Number 3
Practice common interview questions related to security and customer service. Think about scenarios where you’ve successfully handled difficult situations or deterred potential issues. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Retail Security Officer in Rye
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Retail Security Officer, exceptional customer service is key. Make sure to highlight any relevant experience in your application that showcases your ability to interact positively with customers and colleagues.
Be Clear About Your SIA Status: If you hold a current SIA licence or certificates, mention it upfront! If not, don’t worry—just let us know if you're open to training for a licence. We want to see your enthusiasm for the role!
Detail Your Employment History: We need a full 5-year checkable employment/education history, so be thorough! List your previous roles clearly, and don’t forget to include any relevant security or retail experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with customer service principles and how they apply to creating a safe shopping environment. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is a big part of this job, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to discuss how you would handle difficult situations while maintaining a calm and professional demeanour.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to security and customer interactions. Practice your responses to scenarios like dealing with shoplifters or managing conflicts. This will show that you can think on your feet and are prepared for the challenges of the role.
✨Understand the Importance of Teamwork
As a Retail Security Officer, you'll need to work closely with store management and local police. Be prepared to talk about your experience working in teams and how you can contribute to building strong relationships with colleagues and external partners to enhance safety in the store.