At a Glance
- Tasks: Protect customers and assets while ensuring a safe shopping environment.
- Company: Join a leading security firm with a focus on retail safety.
- Benefits: Earn £13 PH, enjoy free SIA license renewal, and access exclusive discounts.
- Other info: Flexible hours, competitive holiday entitlement, and opportunities for overtime.
- Why this job: Make a real difference in retail security while developing your skills.
- Qualifications: SIA License and previous security experience required.
The predicted salary is between 27000 - 28000 £ per year.
Retail Security Support officer covering various different retail outlets in Edinburgh and surrounding area.
£13 PH
Free SIA License Renewal
Competitive Holiday Entitlement
Pension Scheme
Personal Learning Hub & Additional Training
24/7 Virtual GP & Healthcare Benefits
Cycle to Work Scheme
Full Uniform Provided
Exclusive Discounts with Selected Companies
Company Share Scheme (SIP & SAYE)
Overtime Available
Responsibilities:
- Act as a visual deterrent on the shop floor
- Safely detain offenders
- Investigate losses and support inquiries about known offenders
- Complete accurate incident reports and company documentation
- Report crime incidents to the Store management and Police
- Conduct routine patrols to ensure customer safety
- Record patrols in daily occurrence book
- Maintain a safe and secure environment for all
Qualifications:
- Door Supervision or Security Guarding License
- Five-year checkable employment history or documentary evidence of any period of unemployment, self-employment, or education
- Driving licence and access to own vehicle
- Previous experience in a retail security role
Job Overview:
To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes. Delivering results that meet and/or exceed the Key performance indicators/Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract. To undertake additional training to ensure continuous self-development.
Main Duties Operations:
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties.
- The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.
Training:
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety:
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
- To call emergency services and Communication Centre to report all incidents.
What we are looking for:
- Previous Security Experience
- SIA License
- SC Clearance desirable
Retail Security Support Officer employer: Mitie Group plc.
As a Retail Security Support Officer with us, you will join a dynamic team dedicated to ensuring safety and security across various retail outlets in Edinburgh and the surrounding area. We pride ourselves on offering competitive pay, comprehensive benefits including free SIA licence renewal, and a supportive work culture that prioritises personal development through our Learning Hub and additional training opportunities. With exclusive discounts, a pension scheme, and a commitment to employee well-being, we provide a rewarding environment for those looking to make a meaningful impact in retail security.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Support Officer
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the retail security field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their approach to security and customer service, so you can show them you're the perfect fit for their team.
✨Tip Number 3
Practice common interview questions related to retail security. Think about scenarios where you've successfully handled difficult situations or prevented losses, and be ready to share those stories!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, you'll get access to our Personal Learning Hub for extra training opportunities.
We think you need these skills to ace Retail Security Support Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Retail Security Support Officer role. Highlight any relevant experience, especially in retail security, and don’t forget to mention your SIA license if you have one!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your passion for security and how you can contribute to keeping our customers safe.
Show Off Your Skills:In your application, be sure to showcase your skills that align with the job description. Talk about your ability to handle difficult situations, your attention to detail, and your commitment to safety.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Support Officer. Familiarise yourself with the job description and think about how your previous experience aligns with the tasks mentioned, like conducting patrols and reporting incidents.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the role. Since this position involves security, wearing smart attire can show that you take the role seriously and are ready to represent the company well.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of examples from your past experiences where you successfully handled difficult situations or maintained safety. This will demonstrate your capability to manage challenges effectively.
✨Show Enthusiasm for Continuous Learning
This role requires ongoing training and development. Be prepared to discuss how you value personal growth and any additional training you've undertaken in the past. Highlighting your commitment to self-improvement can set you apart from other candidates.
