At a Glance
- Tasks: Patrol trains, ensure safety, and engage with the public for a secure travel experience.
- Company: Join Mitie, a leader in providing security services for South Western Railway.
- Benefits: Earn £15.82 per hour with guaranteed shifts and flexible hours.
- Other info: Exciting opportunity to work in a dynamic environment with guaranteed hours.
- Why this job: Make a real difference by ensuring passenger safety and supporting railway staff.
- Qualifications: Reliability, dedication, and a passion for customer service are essential.
The predicted salary is between 32900 - 32900 € per year.
Location: Salisbury
Hourly Rate: £15.82
Contract Type: Relief – Guaranteed 40 hours per week with the option for additional shifts
Availability: Must be flexible to work across all days and hours
About the Role
Mitie is seeking reliable and dedicated Reassurance Officers to join our team on an exciting new contract with South Western Railway. This unique role is based onboard SWR services and involves actively engaging with the public, ensuring safety and compliance with Railway Byelaws. You will play a vital role in maintaining a secure environment, offering reassurance to passengers, and supporting railway staff where necessary.
Key Responsibilities
- Patrol trains across the SWR network to monitor compliance with Railway Byelaws
- Provide a visible, reassuring presence onboard trains and at stations
- Engage with members of the public to promote safety and prevent antisocial behaviour
- Support railway staff with any incidents or enforcement needs
- Respond promptly and professionally to onboard or station-based emergencies
- Handle and operate body-worn video cameras in line with protocol
- Report and document incidents, including preparing statements for submission to British Transport Police
- Assist with the removal of non-compliant or disruptive individuals from trains or stations as required
- Provide excellent customer service to passengers, offering information and assistance
- Adhere to all Health and Safety regulations
Response Officer employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the well-being and development of its employees, offering a supportive work culture where teamwork and communication thrive. As a Response Officer in Salisbury, you will benefit from guaranteed hours, flexible shift options, and opportunities for professional growth while playing a crucial role in ensuring passenger safety and satisfaction on the South Western Railway network.
StudySmarter Expert Advice🤫
We think this is how you could land Response Officer
✨Tip Number 1
Network, network, network! Get chatting with people in the industry, whether it's at events or online. You never know who might have a lead on a job or can give you insider info about the role you're after.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies like Mitie and express your interest in the Response Officer role. A friendly email can go a long way!
✨Tip Number 3
Prepare for interviews by practising common questions related to safety and customer service. Think about scenarios where you've had to handle difficult situations and how you can showcase your skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace Response Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Response Officer role. We want to see how your skills can contribute to maintaining safety and compliance on the SWR network.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for public safety and customer service. Let us know why you’re excited about joining our team at Mitie.
Showcase Your Communication Skills:As a Response Officer, engaging with the public is key. In your application, demonstrate your ability to communicate effectively and handle challenging situations with professionalism.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Response Officer. Familiarise yourself with Railway Byelaws and think about how you would handle various scenarios that might arise on the job. This will show your potential employer that you're serious about the role.
✨Showcase Your People Skills
As a Reassurance Officer, engaging with the public is key. Prepare examples from your past experiences where you've successfully interacted with people, resolved conflicts, or provided excellent customer service. This will demonstrate your ability to maintain a reassuring presence onboard.
✨Be Ready for Situational Questions
Expect questions that assess how you would respond to emergencies or difficult situations. Think through some potential scenarios related to safety and compliance, and practice articulating your thought process clearly. This will help you convey your problem-solving skills effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since the role involves being a visible presence, showing that you take pride in your appearance will reflect well on your commitment to the job.
