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For Companies At a Glance
- Tasks: Oversee security, monitor access, and deliver excellent customer service.
- Company: Join Mitie, the UK's leading facilities management company with diverse clients.
- Benefits: Competitive pay, career development, and a range of perks including discounts and free parking.
- Why this job: Be part of a supportive team while protecting people and assets in a dynamic environment.
- Qualifications: Valid SIA licence and front of house experience required.
- Other info: Enjoy flexible hours and opportunities for overtime and progression.
Overview
Are you interested in working for Mitie as a relief officer across Birmingham? Hours: 8 per week minimum. Rate of pay: £12.40/hour. Would you be interested in any of the following? Cycle to work scheme. Access to online GP Discounts from the popular High Street brands. Staff discount.
Responsibilities
- To protect our customer\’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI\’s) and any subsequent changes.
- Delivering results that meet and/or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
- To undertake additional training to ensure continuous self-development.
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI\’s).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodical and orderly way.
Training
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.
Security and Health & Safety
- Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
- Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
- Use common sense and initiative by immediately involving others if a situation appears to become threatening.
- To maintain professional conduct in the face of difficult situations and challenging customers.
- Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the Client.
- To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI\’s).
- To call emergency services and Communication Centre to report all incidents.
What we are looking for
- Previous Security Experience
- SIA License
- SC Clearance desirable
Hours and Benefits
- Hours: 8 per week minimum
- Rate of pay: £12.40/hour
- Cycle to work scheme
- Access to online GP Discounts from the popular High Street brands
- Staff discount
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Relief Security Officer employer: MITIE GROUP PLC
Contact Detail:
MITIE GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Security Officer
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at Mitie or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to security roles. Think about scenarios where you had to respond to emergencies or handle difficult situations, and be ready to share those experiences.
✨Tip Number 3
Show off your customer service skills! Remember, as a Relief Security Officer, you'll be interacting with staff and visitors. Be prepared to discuss how you’ve delivered excellent service in past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Relief Security Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your front of house experience and SIA licence. We want to see how your skills match the responsibilities listed in the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Relief Security Officer role. Mention your customer service skills and any specific experiences that relate to the job. We love a personal touch!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate well-structured responses that are easy to read. Remember, we’re looking for effective report writing skills, so show us what you’ve got!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there. We can’t wait to hear from you!
How to prepare for a job interview at MITIE GROUP PLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Security Officer. Familiarise yourself with tasks like patrolling, monitoring access, and emergency response procedures. This will help you answer questions confidently and demonstrate your knowledge of the role.
✨Showcase Your Customer Service Skills
Since delivering excellent customer service is key for this position, prepare examples from your past experiences where you successfully handled customer interactions. Highlight how you maintained professionalism and resolved issues, as this will show that you can handle the front-of-house aspect effectively.
✨Demonstrate Problem-Solving Under Pressure
Be ready to discuss scenarios where you had to think on your feet. Prepare a couple of examples where you faced challenges and how you managed to resolve them. This will illustrate your ability to stay calm and effective in high-pressure situations, which is crucial for a security role.
✨Emphasise Health & Safety Awareness
Since adhering to health and safety protocols is vital, be prepared to talk about your understanding of these practices. You might want to mention any relevant training or certifications you have, as well as how you've applied this knowledge in previous roles to ensure a safe environment.
