At a Glance
- Tasks: Deliver top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development, plus paid breaks!
- Why this job: Make a real difference by protecting customers and colleagues in a dynamic retail setting.
- Qualifications: SIA licence preferred; must have a checkable 5-year employment history.
The predicted salary is between 27500 - 30000 € per year.
Pay rate: £13.23
Various shifts (to be discussed at interview) will include weekend working.
Job Overview
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence.
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main duties:
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits to working with Mitie include:
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Relief Retail Security Officer employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and customers. With a strong focus on professional development, including comprehensive training and apprenticeship schemes, Mitie offers a supportive work culture where employees can thrive. The benefits package, which includes contracted hours, annual leave, and access to various employee perks, makes working as a Relief Retail Security Officer a rewarding and fulfilling experience.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Retail Security Officer
✨Tip Number 1
Make sure you research Mitie and understand their values. When you walk into that interview, show us that you’re not just another candidate but someone who genuinely cares about creating a safe shopping environment.
✨Tip Number 2
Practice your customer service skills! As a Relief Retail Security Officer, you'll need to demonstrate how you can handle difficult situations while keeping a friendly face. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Don’t forget to highlight your SIA licence and any relevant experience during the interview. We want to know how your background makes you the perfect fit for this role, so be ready to share specific examples.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining the Mitie team. Let’s make it happen!
We think you need these skills to ace Relief Retail Security Officer
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike.
Be Clear About Your SIA Licence:If you hold a current SIA licence, mention it upfront! It’s a key requirement for the role, and we want to know you’re ready to hit the ground running.
Detail Your Employment History:Remember, we need a full 5-year checkable employment/education history. Be thorough and honest about your past roles to avoid any hiccups down the line.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you understand the role of a Relief Retail Security Officer inside out. Familiarise yourself with the key responsibilities, like delivering top-notch customer service and conducting store patrols. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your SIA Licence
If you hold a current SIA licence, be sure to mention it during the interview. It's a crucial requirement for the job, and demonstrating your compliance will reassure the interviewer that you're ready to hit the ground running. If you don’t have one yet, discuss your plans to obtain it.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experiences where you successfully deterred crime or managed a public order offence. This will help you illustrate your capabilities effectively.
✨Emphasise Teamwork and Communication
Highlight your ability to work well with store management, police, and other partners. Discuss how you’ve built relationships in previous roles and how you can contribute to a safe shopping environment. Good communication is key in this role, so make sure to convey your collaborative spirit.
