At a Glance
- Tasks: Coordinate security operations and manage communications in a fast-paced environment.
- Company: Join Mitie, a leading security services provider in Central London.
- Benefits: Earn £15.45 per hour with guaranteed 36 hours a week.
- Other info: Opportunity for growth in a dynamic and supportive team.
- Why this job: Be at the heart of security operations and make a real difference.
- Qualifications: Strong communication skills and ability to handle confidential information.
The predicted salary is between 30 - 31 £ per hour.
Location: London
Salary: £15.45 Per Hour
Clearance Requirement: NPPV-2 / CTC (role subject to vetting)
Guaranteed 36 Hours per Week
About the Role
Mitie is seeking an enthusiastic, knowledgeable, and proactive Security Relief Controller to join one of our most prestigious contracts in Central London. This role is central to the effective coordination of our operational security teams and requires a highly organised individual with exceptional communication and decision‑making skills.
Key Responsibilities
- Handling routine incoming calls from controllers, employees, and client stakeholders
- Dispatching security officers via telephone and coordinating ad‑hoc operational requirements
- Maintaining accurate records of communications, incidents, and events
- Escalating complaints, critical issues, and unusual events promptly to Regional Security Managers and the Account Manager
- Responding to incidents and operational needs, ensuring all reactive requirements are met efficiently
Skills and Attributes
- Strong business awareness
- Excellent verbal communication skills
- Strong analytical and problem‑solving abilities
- Self‑motivation with the ability to work with minimal supervision
- Effective teamwork capabilities
- Ability to multitask and manage competing priorities
- Calm, logical thinking under pressure
- Confident decision‑making in both routine and crisis situations
- Ability to handle highly confidential information responsibly
- Strong communication skills across all leadership levels
- Competent report‑writing skills
Desirable Experience and Qualifications
- High proficiency in English (speaking, listening, reading, and writing)
- Previous experience leading a team (preferred)
- Prior control room experience (essential)
Relief Controller/Scheduler employer: Mitie Group plc.
Mitie is an exceptional employer that values its employees by offering a supportive work culture and opportunities for professional growth within the dynamic environment of Central London. With guaranteed hours and a focus on teamwork, employees can thrive in their roles while contributing to the safety and security of prestigious contracts. The company also prioritises employee well-being and development, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Relief Controller/Scheduler
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at Mitie or similar companies. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for the interview by practising common questions related to decision-making and crisis management. We all know that calm, logical thinking is key in this role, so show them you’ve got it!
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s during an interview or networking, be clear and confident. Remember, you’ll be handling calls and coordinating teams, so let your verbal skills shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Relief Controller/Scheduler
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Relief Controller/Scheduler role. Highlight your relevant experience, especially in control room settings, and showcase your strong communication skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills from the job description, like your ability to multitask and handle confidential information. Let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, don’t shy away from sharing examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and make confident decisions, especially under pressure. Give us the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Mitie Group plc.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Relief Controller/Scheduler. Familiarise yourself with the key tasks like handling calls, dispatching officers, and maintaining records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since this role requires exceptional verbal communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in high-pressure situations. This will show that you can handle the demands of the job.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved issues or made decisions under pressure. Highlight your analytical skills and how they contributed to effective outcomes. This is crucial for a role that involves coordinating security operations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios, such as managing incidents or escalating issues. Think through potential situations you might face in the role and how you would respond. This will showcase your calm, logical thinking and decision-making skills.
