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For Companies At a Glance
- Tasks: Coordinate security operations and manage communications in a fast-paced environment.
- Company: Join Mitie, the UK's leading facilities management company with a diverse team.
- Benefits: Enjoy flexible benefits, financial wellbeing support, and high street discounts.
- Why this job: Make a real impact while developing your skills in a dynamic role.
- Qualifications: Strong communication skills and ability to handle confidential information.
- Other info: Opportunities for career growth and recognition through our Mitie Stars programme.
The predicted salary is between 30000 - 42000 £ per year.
Mitie are currently seeking an enthusiastic and knowledgeable Relief Controller / Scheduler to join one of its most prestigious contracts in Central London.
Responsibilities
- Answering routine calls, to both controllers, employees, and client stakeholders
- Dispatching security officers as required via telephone - co-ordinating ad-hoc work
- Maintaining various records of communications and events
- Escalating (without delay) complaints and unusual/critical event information to the Regional Security managers and Account manager
- Answering and responding to events and situations received and subsequently covering all reactive requirements
Key Skills
- Strong Business Understanding
- Excellent verbal and communication skills
- Strong analytical and problem-solving skills
- Self-motivated and able to work under little to no direct supervision
- Ability to work in a team environment
- Ability to multi-task
- Think through problems for logical solutions and remain calm and professional under stress
- Strong decision-making ability during both crisis and non-crisis situations
- Able to work with highly confidential information
- Able to work and communicate effectively with all levels of leadership
- Report writing
Desirable Experience and Qualifications
- Proficiency in English (speaking, listening, reading, and writing)
- Previous experience leading a team is preferable
- Previous control room experience essential
Company and Benefits
Since 1987, Mitie's 80,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
Relief Controller / Schedule employer: MITIE GROUP PLC
Contact Detail:
MITIE GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relief Controller / Schedule
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your problem-solving abilities and how you handle stress, as these are key for the Relief Controller role.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application window to open. Reach out to the hiring manager or team directly through our website to express your interest and ask any questions.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Relief Controller / Schedule
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your strong business understanding and any relevant control room experience to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to showcase your excellent verbal and communication skills. Share specific examples of how you've handled crisis situations or multi-tasked effectively in previous roles.
Be Professional Yet Personal: While we love professionalism, don’t be afraid to let your personality shine through! Show us your self-motivation and decision-making abilities by sharing stories that demonstrate these traits.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Mitie!
How to prepare for a job interview at MITIE GROUP PLC
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Relief Controller/Scheduler. Familiarise yourself with the key skills mentioned in the job description, such as communication and problem-solving. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experiences where you've successfully handled crisis situations or multi-tasked effectively. Be ready to share these examples during the interview to showcase your decision-making abilities and how you remain calm under pressure.
✨Practice Your Communication Skills
Since excellent verbal communication is crucial for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions on the spot.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the team dynamics, the challenges they face, or how success is measured in the position. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
