At a Glance
- Tasks: Lead and coordinate front-of-house operations across multiple reception areas.
- Company: Join HMRC, a key player in public service with a focus on professionalism.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for growth.
- Other info: Dynamic work environment with a focus on teamwork and professional development.
- Why this job: Make a real impact by ensuring excellent visitor experiences and team support.
- Qualifications: Previous experience in reception supervision and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Job
- Title: Reception Supervisor Hourly Rate of
- Type: Permanent Type of
- Employment: Full Time Total
- Weekly
- Contractual
Description: 7:00 AM to & 7:00 PMLocation: HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZ
We are looking for a professional and highly organised Reception Supervisor to oversee front-of-house operations across both Main Reception and BEC Reception.
This role requires strong leadership, excellent communication skills, and the ability to coordinate a multi-site reception service while supporting the wider reception team as and when required., Reception leadership - Supervise reception staff across Main Reception and BEC Reception, ensuring consistent service delivery and professional standards.
- Front-of-house coordination - Oversee visitor management, contractor sign-in, and adherence to security protocols at both reception points.
- Team support - Provide additional support to the wider reception team as and when needed, including covering shifts, resolving issues, and assisting during busy periods.
- Training & development - Coach and mentor reception staff, ensuring processes are followed and service levels are maintained.
- Service quality monitoring - Review front-of-house performance, identify improvements, and escal
- Meeting room oversight - Manage bookings, resolve conflicts, and ensure rooms are prepared to standard.
- Client and stakeholder communication - Act as the main point of contact for reception-related queries and service improvements.
- Administrative management - Oversee documentation, reporting, and inbox management for both reception areas.
- Building support liaison - Work closely with security, engineering, and cleaning teams to support daily building operations.
Strong leadership and people-management skills.
Professional front-of-house presence with excellent communication.
Ability to manage a multi-site reception environment.
High attention to detail and strong organisational skills.
Competent with Microsoft Office and visitor management systems.
Customer-focused approach with a proactive attitude.
Experience & Qualifications
- Previous experience as a Reception Supervisor or Senior Receptionist (essential).
- Experience managing or supporting multiple reception areas (desirable).
- Strong understanding of visitor and contractor management processes.
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Reception Supervisor employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Group plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Group plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Group plc.:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Group plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Group plc.!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
