Relief Support Officer RG/GU post codes Pay: £13.50 Per Hour Permanent - Flexible (8 Hours minimum)
Main Duties: To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
Responsibilities
- Protect customers and colleagues from physical and verbal abuse
- Deter violence and public order offences
- Patrol the store and other areas and undertake checks in accordance with the site assignment instructions
- Deter till snatchers, trolley push outs and other bulk thefts
- Record any suspicious activity on an incident report ensuring the correct information is captured using the SMART system and store management are informed
- Deal with any difficult situations that arise in a safe and professional manner
- Be conversant with the Electronic Article Surveillance tagging system and complete regular checks of tagging standards
- Monitor the store CCTV where appropriate
- Complete retrospective CCTV reviews focusing on shrinkage
- Be clean, tidy and properly dressed wearing full uniform, Sainsbury's name badge, including a valid SIA licence(s), identity badge
- Understand and always implement the 'Ways of Working'
- Liaise with the store management teams, giving clear and concise feedback
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- Complete reports by recording observations, information, occurrences and surveillance activities using SMART
- Utilise all equipment and technology to their fullest potential to maximise the impact upon security and store losses
- Report all incidents fully by the end of the shift using the SMART system
- Wear and activate BWCCTV in accordance with company procedures
- Ensure behaviours and situations that endanger the health and safety and well-being of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
Qualifications and Experience
- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or have passed the relevant SIA training and hold valid certificates)
- A full five‑year checkable employment / education history
- Experience of delivering Customer Service
- Excellent communication skills, both written and verbal
- Adaptable communication style to meet the needs of different people groups
- Ability to work in a fast moving services business
- Capability in the use of technology
- Good attention to detail
- High level of enthusiasm and passion
- Previous experience in a similar role is desirable but not essential
- Public Space Surveillance SIA licence is desirable but not essential
