At a Glance
- Tasks: Deliver top-notch customer service and manage workplace bookings with flair.
- Company: Join a dynamic team at Mitie, where your skills shine.
- Benefits: Enjoy perks like discounts, training, and career progression opportunities.
- Other info: Full uniform provided and SIA Licence training available.
- Why this job: Be the face of our company and make a real difference every day.
- Qualifications: Great communication skills and a proactive attitude are essential.
The predicted salary is between 18900 - 23100 £ per year.
- Working Hours
- 40 hours per week
- Preston Sites (Channel Way & The Strand)
- Monday to Thursday: 08:00 - 16:30
- Manchester
- Rotating Shift Pattern
- Week 1
- Monday to Thursday: 07:00 - 16:00
- Week 2
- Monday to Thursday: 10:00 - 19:00
Shift patterns are subject to business requirements.
Security Requirements
Due to the nature of our client sites
- Applicants must be a UK national.
- Applicants must hold a valid UK passport.
- Successful candidates must be able to obtain and maintain Security Check (SC) Clearance.
Key Responsibilities
- Front of House & Customer Service
- Deliver a professional meet-and-greet service for visitors, customers, and colleagues.
- Manage visitor registration and booking processes.
- Conduct site inductions for visitors and contractors.
- Provide guidance to visitors on building facilities and services.
- Act as the primary point of contact for enquiries relating to desks, meeting rooms, and workplace services.
- Workplace & Booking Management
- Manage desk and meeting room bookings.
- Monitor availability and resolve booking conflicts.
- Respond to booking enquiries and shared mailbox requests.
- Send booking confirmations and attendee communications.
- Monitor and manage booking no-shows.
- Coordinate hospitality requirements and room setups.
- Facilities & Workplace Support
- Conduct regular inspections of offices, meeting rooms, desks, printers, and communal areas.
- Maintain workplace standards, signage, and presentation throughout the building..
- Support kitchen and refreshment areas, including coffee machine maintenance and dishwasher management.
- Organise incoming deliveries and post collections.
- Reconfigure furniture and meeting spaces to support operational requirements.
- Technology & Administration
- Assist with meeting room AV setup and basic troubleshooting.
- Escalate IT issues to the appropriate support teams.
- Complete administrative tasks including scanning, document management, and record maintenance.
- Maintain accurate workplace and visitor documentation.
- Safety, Security & Compliance
- Report and elevate maintenance, security, AV, and IT issues.
- Support security audits and workplace compliance activities.
- Issue visitor and contractor passes in line with site procedures.
- Escort visitors when required.
- Complete end-of-day handover processes with Security teams.
About You
The successful candidate will have
Essential Skills & Experience
- Excellent customer service and interpersonal skills.
- Strong communication skills, both written and verbal.
- Good organisational and time management abilities.
- Ability to prioritise tasks and manage multiple responsibilities.
- Strong IT skills and confidence using Microsoft Office applications.
- Ability to work independently and as part of a team.
- A flexible and proactive approach to work.
- Professional, well-presented, and approachable manner.
Desirable Skills & Experience
- Previous experience within a Front of House, Reception, Hospitality, Customer Service, or Workplace Services environment.
- Experience using desk or room booking systems.
- Knowledge of Microsoft Teams
- Understanding of workplace health and safety practices.
- Experience in administrative support functions.
- SIA Licence (although training and funding can be provided).
Benefits
- Full Front of House uniform provided
- SIA Licence funded (if not currently held)
- Comprehensive training programme
- First Aid and Fire Marshal training
- Cycle to Work scheme
- Access to thousands of retail, supermarket, travel and entertainment discounts
- Apprenticeship opportunities
- Career progression within Mitie
- Mitie Reward Scheme
- Virtual GP service
- Share incentive scheme
- Private medical options
- Free onsite parking at Preston locations
- Complimentary tea and coffee
- #J-18808-Ljbffr
Mobile Customer Liaison Representative in Preston employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Customer Liaison Representative in Preston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Group plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Group plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mobile Customer Liaison Representative in Preston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Group plc.:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Group plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Group plc.!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
