At a Glance
- Tasks: Ensure safety and compliance on trains while providing top-notch customer service.
- Company: Join Mitie Group plc, a leader in security and passenger support.
- Benefits: Earn £15.82 per hour with life cover and access to virtual GP services.
- Other info: Enjoy guaranteed 40 hours a week with opportunities for extra shifts.
- Why this job: Make a difference by ensuring passenger safety and enhancing their travel experience.
- Qualifications: Must hold a valid SIA Door Supervisor Licence.
The predicted salary is between 32900 - 32900 € per year.
Mitie Group plc. is seeking a reliable SWR Network Reassurance Officer to ensure safety and compliance onboard SWR trains. This role requires a valid SIA Door Supervisor Licence and involves patrolling, responding to emergencies, and providing excellent customer service.
The position offers a guaranteed minimum of 40 hours work per week at £15.82 per hour, with opportunities for additional shifts. Benefits include life cover, access to virtual GP services, and training opportunities.
Train Reassurance Officer – Security & Passenger Support in Portsmouth employer: Mitie Group plc.
Mitie Group plc. is an excellent employer for those seeking a fulfilling role in security and passenger support within the vibrant environment of the SWR network. With a commitment to employee well-being, we offer competitive pay, comprehensive benefits including life cover and virtual GP services, and ample opportunities for professional development. Join us to be part of a supportive work culture that values safety, customer service, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Train Reassurance Officer – Security & Passenger Support in Portsmouth
✨Tip Number 1
Make sure you know the ins and outs of the role! Research what a Train Reassurance Officer does, especially focusing on safety and customer service. This will help you stand out in interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees at Mitie Group plc on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your interview skills! Get a mate to throw some common interview questions your way, especially those related to emergency response and customer service. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we often have tips and resources available to help you ace the process.
We think you need these skills to ace Train Reassurance Officer – Security & Passenger Support in Portsmouth
Some tips for your application 🫡
Show Your Passion for Safety:When writing your application, make sure to highlight your commitment to safety and compliance. We want to see that you understand the importance of these aspects in the role of a Train Reassurance Officer.
Highlight Relevant Experience:If you've got experience in security or customer service, don’t hold back! Share specific examples that demonstrate your skills and how they relate to the responsibilities of this position. We love seeing real-life applications of your expertise.
Tailor Your Application:Make your application stand out by tailoring it to the job description. Use keywords from the listing, like 'patrolling' and 'responding to emergencies', to show that you’re a perfect fit for the role. We appreciate when candidates take the time to do this!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you understand the role of a Train Reassurance Officer inside out. Familiarise yourself with the responsibilities, especially around safety and compliance on trains. Brush up on your knowledge of emergency procedures and customer service best practices, as these will likely come up during the interview.
✨Show Off Your SIA Licence
Since a valid SIA Door Supervisor Licence is a must for this role, be prepared to discuss your experience and how it relates to the job. Bring a copy of your licence to the interview and be ready to explain how your training has equipped you to handle security situations effectively.
✨Demonstrate Customer Service Skills
This role involves providing excellent customer service, so think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share specific stories that highlight your ability to remain calm under pressure and resolve conflicts.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows your interest in the role and the company. You might want to ask about the training opportunities mentioned in the job description or how the team handles emergencies on board. It’s a great way to demonstrate your enthusiasm for the position!
