At a Glance
- Tasks: Lead a dynamic team to deliver exceptional guest experiences at Gunwharf Quays.
- Company: Join a vibrant and guest-focused environment at Gunwharf Quays.
- Benefits: Competitive pay, flexible shifts, and opportunities for leadership development.
- Other info: Fast-paced role with a supportive and collaborative team atmosphere.
- Why this job: Make a real impact by creating memorable experiences for guests every day.
- Qualifications: Experience in customer service and strong leadership skills required.
The predicted salary is between 14.37 - 14.37 £ per hour.
Location: Gunwharf Quays
Hours: 30 hours per week (including evenings and weekends)
Salary: £14.37 per hour
Reporting to: Guest Services Lead
About the Role
We are looking for a proactive and people-focused Guest Services Supervisor to support the delivery of an exceptional experience at Gunwharf Quays. You will play a key role in leading the front-line Guest Services team, ensuring smooth daily operations while maintaining the highest standards of customer service. This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable guest experiences.
Key Responsibilities
- Team Leadership & Support
- Supervise and support the Guest Services team to ensure effective daily operations
- Provide coaching, feedback and ongoing development to team members
- Lead by example in delivering outstanding guest service
- Guest Experience
- Manage guest enquiries, complaints and escalations professionally and efficiently
- Ensure a welcoming, safe and clean environment for all visitors
- Monitor service delivery to drive consistency and high satisfaction levels
- Operational Excellence
- Oversee day-to-day Guest Services functions including reception, concierge and information desks
- Maintain accurate records of guest interactions and identify trends
- Collaborate with centre teams (security, cleaning, maintenance) to deliver a seamless experience
- Training & Compliance
- Support onboarding and continuous development of the team
- Ensure all procedures align with health & safety and company policies
- Reporting & Administration
- Complete shift reports and monitor team performance
- Support improvements to processes and service standards
About You
- Experience in a customer-facing supervisory role
- Strong leadership, communication and problem-solving skills
- Calm under pressure with the ability to manage multiple priorities
- Confident using systems and customer service tools
- Flexible and able to work a variety of shifts
Why Join Us?
- Be part of a vibrant, guest-focused environment
- Opportunity to develop leadership experience
- Work within a supportive and collaborative team
Guest Service Supervisor in Portsmouth employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Supervisor in Portsmouth
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Mitie Group plc. and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Guest Service Supervisor in Portsmouth
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Mitie Group plc. that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Mitie Group plc..
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Mitie Group plc. get a sense of who you are beyond your experience!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Mitie Group plc. and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
