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For Companies At a Glance
- Tasks: Protect the store and its people while delivering top-notch customer service.
- Company: Join Waitrose, a trusted name in retail with a focus on security and service.
- Benefits: Earn £14.05 per hour with great perks like life assurance and childcare vouchers.
- Other info: Receive full training and enjoy opportunities for professional development.
- Why this job: Be a vital part of a team ensuring safety and enhancing customer experiences.
- Qualifications: Previous security experience and an SIA licence are essential.
The predicted salary is between 29000 - 30000 £ per year.
Job Overview
Store Protection Officer - Waitrose Portishead
Payrate: £14.05 per hour
Breaks: Unpaid
Guaranteed number of hours per week, permanent location
Pay & Benefits:
- Payrate: £14.05 per hour
- Breaks unpaid
- Guaranteed number of hours per week, permanent location
- Mitie benefits: Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance, Childcare Vouchers
- Company funded SIA licence renewal
Technology: body worn camera, incident reporting device
Responsibilities:
- Protect the Waitrose store, its people, and assets by providing security and excellent customer service
- Ensure compliance with policies, UK law, and guidance
- Engage with National Operations Centre (NOC) and Mitie management, and use technology such as body cameras and mobile devices to report incidents
- Complete all tasks and duties on site as defined within published Assignment Instructions (AI's)
- Review AI's and suggest improvements to enhance service level
- Maintain front-line licence and other required courses, wearing at all times while on duty
- Work systematically, methodically, and orderly
- Look out for and immediately report any health & safety hazards or potential threats
- Respond appropriately to threats or changes within the work environment to reduce chance of disruption, loss or damage
- Maintain professional conduct in challenging situations and with difficult customers
- Make accurate, detailed notebook entries after incidents as part of Incident Report process
- Keep to schedules and demonstrate commitment to Mitie and Waitrose
- Ensure check calls are performed at scheduled times per AI's
- Call emergency services and Communication Centre to report all incidents
Qualifications & Skills:
- Previous security experience
- SIA License
- Excellent communication skills at all levels
- Energy and enthusiasm
- Strong customer service focus (e.g., training in MAYBO management)
Training & Development:
- Full and extensive training provided, including MAYBO and key focus on customer service
- Complete all required competency training and ongoing professional development as directed by Security Account Manager
- Use technology to achieve key work objectives and improve job knowledge
- Renew licence 16 weeks before expiry
Store Protection Officer in Portishead employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Protection Officer in Portishead
✨Tip Number 1
Get to know the company culture! Before your interview, check out Waitrose's values and how they align with your own. This will help you show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to security and customer service. We can help you prepare by providing resources to boost your confidence and ensure you shine during the interview.
✨Tip Number 3
Show off your skills! When discussing your previous experience, highlight specific examples where you’ve successfully handled challenging situations or improved safety protocols. This will demonstrate your value as a Store Protection Officer.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Store Protection Officer in Portishead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Store Protection Officer role. Highlight any previous security experience and customer service skills that match what we're looking for. We want to see how you can bring your unique strengths to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our values at Mitie. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: As a Store Protection Officer, excellent communication is key. In your application, demonstrate your ability to communicate effectively. Whether it's through your writing style or examples of past experiences, let us know you can handle challenging situations with ease.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you'll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Store Protection Officer. Familiarise yourself with the responsibilities listed in the job description, especially around security protocols and customer service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
If you've got previous security experience, be ready to discuss it! Think of specific examples where you handled challenging situations or improved safety measures. This not only highlights your skills but also demonstrates your ability to maintain professionalism under pressure.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions for security roles, like how you would handle difficult customers or report incidents. Practising your responses can help you feel more at ease and articulate during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or training opportunities. This shows that you’re engaged and thinking about how you can grow within the role. Plus, it gives you a chance to see if the company is the right fit for you!