At a Glance
- Tasks: Protect customers and colleagues while providing top-notch security and customer service.
- Company: Join Mitie, a leader in Total Security Management with a supportive team culture.
- Benefits: Flexible shifts, competitive pay, and opportunities for personal growth.
- Other info: Dynamic role with the chance to work in various locations and teams.
- Why this job: Make a real difference by ensuring safety and security in a retail environment.
- Qualifications: Retail security experience and strong communication skills are essential.
The predicted salary is between 13 - 16 € per hour.
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.
Main Duties
- To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti‐social behaviour, theft and criminal activity.
- Liaise with the store management, Police and other external agencies when required.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
- The elite security officer will need to be a team player with an enthusiastic attitude.
Qualifications
- Able to work on their own initiative.
- Retail Security experience.
- Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
- Excellent communication skills are required both written and verbal.
- Capable in the use of technology.
- The ability to identify triggers to conflict along with excellent mediation skills.
- The ability to conduct yourself to high ethical standards.
- Conflict resolution trained.
- Frontline Door Supervision or Security Guarding Licence essential, CCTV Licence would be beneficial.
- A Full UK Driving licence would be beneficial.
- To maximise the use of BWCCTV during confrontational situations.
Part Time Retail Security Officer in Plymouth employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and wellbeing of both its employees and customers. With a strong focus on professional development, our Retail Elite Security Officers benefit from comprehensive training and flexible working patterns, fostering a supportive and dynamic work culture. Join us in creating a secure environment while enjoying the unique advantages of working within a dedicated team committed to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Retail Security Officer in Plymouth
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Mitie and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your conflict resolution skills! Since this role involves dealing with difficult situations, think of examples from your past experiences where you've successfully diffused tension. Be ready to share these during your chat!
✨Tip Number 3
Dress the part! First impressions matter, especially in a security role. Make sure you look professional and approachable, as this reflects your commitment to the job and the level of customer service you aim to provide.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you hit us up on our site. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Part Time Retail Security Officer in Plymouth
Some tips for your application 🫡
Show Your Security Experience:Make sure to highlight any previous retail security experience in your application. We want to see how you've handled tough situations and what skills you bring to the table!
Flexibility is Key:Since the role requires a flexible approach to working hours and locations, let us know about your availability and willingness to adapt. This will show us you're ready for the dynamic nature of the job!
Communication Skills Matter:Excellent communication is crucial for this role. Use your application to demonstrate your written communication skills and provide examples of how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Retail Security Officer. Familiarise yourself with the key duties mentioned in the job description, such as conflict resolution and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As excellent communication skills are crucial for this position, prepare examples from your past experiences where you've effectively communicated in challenging situations. Whether it's diffusing a conflict or liaising with management, having specific anecdotes ready will highlight your capabilities.
✨Demonstrate Flexibility and Team Spirit
Since the role requires a flexible approach to work and collaboration with different teams, be ready to discuss how you've adapted to changing circumstances in previous jobs. Share instances where you've worked well in a team and how you can contribute positively to the store environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your conflict resolution skills. Think about potential situations you might face as a Retail Security Officer and how you would handle them. Practising these scenarios will help you respond confidently during the interview.
