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- Tasks: Coordinate maintenance schedules and provide top-notch helpdesk support.
- Company: Join a dynamic team committed to exceptional service every day.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Why this job: Make a real impact by ensuring smooth operations and helping others succeed.
- Qualifications: Strong organisational skills and effective communication are key.
- Other info: Be part of a fun, collaborative team that values professionalism and humour.
The predicted salary is between 30000 - 42000 £ per year.
As a Helpdesk Operative and PPM Coordinator, you will play a vital role in supporting the smooth and efficient running of our operations. You will ensure high-quality planned preventative maintenance (PPM) coordination, provide responsive and professional helpdesk support, and maintain accurate documentation and administration processes. Your work will directly contribute to our commitment to delivering exceptional service every day by enabling teams, customers, and partners to access reliable information and timely support.
Responsibilities
- Planned Preventative Maintenance (PPM) Coordination
- Support the scheduling, progress tracking, and delivery of PPM activities across the portfolio.
- Monitor project timelines, risks, milestones, and resource requirements.
- Prepare clear and accurate reports, dashboards, and updates for managers and leadership.
- Contribute to strong governance and consistent delivery against operational commitments.
- Helpdesk Support (CAFM Systems)
- Log, manage, and resolve helpdesk tickets in line with agreed service-level agreements (SLAs).
- Escalate issues appropriately while maintaining transparent communication with users.
- Respond to queries relating to PPM, CAFM systems, and associated processes.
- Identify recurring issues and support continuous improvement within the helpdesk service.
- Ensure full compliance with MITIE processes and system protocols.
- Administrative Support
- Manage essential daily administrative tasks including office supplies, filing, uniform and PPE orders, and general correspondence.
- Provide adaptable support for wider team requirements and ad hoc operational needs.
- Maintain a professional, organised, and customer-focused service at all times.
- Document Control
- Maintain structured, accurate, and accessible project documentation and digital files.
- Uphold version control standards and ensure consistency across all project materials.
- Support internal audits and reviews by preparing and coordinating required documentation.
What We’re Looking For
- Highly organised, efficient, and able to manage multiple priorities.
- A clear communicator who builds positive working relationships.
- Detail-focused, proactive, and able to work independently when required.
- Comfortable in a fast-paced environment and committed to delivering consistently high standards.
Ideal Candidate
The ideal candidate is a motivated, resourceful problem-solver with a collaborative outlook. You will bring energy, initiative, and a positive mindset to the team, helping us create exceptional environments for our colleagues and customers. You will be joining a supportive team that values professionalism, teamwork, and a good sense of humour.
Helpdesk Operative & PPM Coordinator in Plymouth employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative & PPM Coordinator in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to helpdesk support and PPM coordination. Role-play with a friend or use online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your experience with CAFM systems, document management, and any relevant projects. This will set you apart and give potential employers a clear view of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of delivering exceptional service every day.
We think you need these skills to ace Helpdesk Operative & PPM Coordinator in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Helpdesk Operative & PPM Coordinator role. Highlight your organisational skills, attention to detail, and any relevant experience with CAFM systems or helpdesk support.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've successfully managed multiple priorities or improved processes in previous roles. Show us your personality!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your documents well to demonstrate your ability to communicate effectively with diverse stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your PPM Inside Out
Make sure you understand the basics of Planned Preventative Maintenance (PPM) and how it fits into the role. Brush up on key concepts, processes, and any relevant software like CAFM systems. This will show your potential employer that you're not just familiar with the terminology but also ready to hit the ground running.
✨Showcase Your Communication Skills
As a Helpdesk Operative, effective communication is crucial. Prepare examples of how you've successfully resolved issues or communicated with diverse stakeholders in the past. Practise articulating your thoughts clearly and confidently, as this will help you stand out during the interview.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple priorities and stay organised. Bring examples of tools or methods you use to keep track of tasks and deadlines. This will reassure the interviewers that you can handle the fast-paced environment they’re looking for.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as managing a backlog of helpdesk tickets or coordinating PPM activities under tight deadlines. Think through potential scenarios and your responses ahead of time, so you can demonstrate your problem-solving skills and proactive mindset.
