At a Glance
- Tasks: Protect customers and colleagues while providing top-notch security and customer service.
- Company: Join Mitie, a leader in Total Security Management with a supportive team culture.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Dynamic role with varied locations and the chance to work with diverse teams.
- Why this job: Make a real difference by ensuring safety and security in retail environments.
- Qualifications: Retail security experience, strong communication skills, and conflict resolution training required.
The predicted salary is between 33280 - 41600 € per year.
Mitie has a great opportunity for a Retail Elite Security Officer to join the Total Security Management Team. Retail Elite Security Officers must be available to cover various shift patterns as well as being flexible in their approach to working locations and potential changes to working patterns.
Main Duties
- To protect customers and colleagues from physical and verbal abuse, by providing a reassuring and professional security presence.
- To provide a highly visible security presence which is easily identified by both customers and colleagues whilst providing an exceptional level of customer service.
- To proactively deter and prevent anti‑social behaviour, theft and criminal activity.
- Liaising with the store management, Police and other external agencies when required.
- Utilising conflict resolution in order to diffuse difficult situations that may arise within the workplace.
- Ensuring behaviours and situations that endanger the health and safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
What we are looking for
- The elite security officer will need to be a team player with an enthusiastic attitude.
- Able to work on their own initiative.
- Retail Security experience.
- Flexible Approach to work to suit the business needs with an ability to work with different teams as required.
- Excellent communication skills are required both written and verbal.
- Capable in the use of technology.
- The ability to identify triggers to conflict along with excellent mediation skills.
- The ability to conduct yourself to high ethical standards.
- Conflict resolution trained.
- Frontline Door Supervision or Security Guarding License essential, CCTV Licence would be beneficial.
- To maximise the use of BWCCTV during confrontational situations.
Elite Area Relief Security Officer in Plymouth employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and wellbeing of its employees while fostering a supportive and dynamic work culture. As an Elite Area Relief Security Officer, you will benefit from competitive pay, flexible working patterns, and opportunities for professional growth within a team that values collaboration and communication. With a focus on employee development and a commitment to providing outstanding customer service, Mitie offers a rewarding environment for those looking to make a meaningful impact in the retail security sector.
StudySmarter Expert Advice🤫
We think this is how you could land Elite Area Relief Security Officer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, especially those who might know about openings at Mitie. A friendly chat can sometimes lead to insider info that could give you the edge.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or informal meet-ups, be ready to demonstrate your conflict resolution and customer service skills. Real-life examples can make you stand out.
✨Tip Number 3
Be flexible and adaptable! Since the role requires covering various shifts and locations, highlight your willingness to adjust your schedule. This shows you're committed and ready to jump in wherever needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Mitie. Don’t miss out on this opportunity!
We think you need these skills to ace Elite Area Relief Security Officer in Plymouth
Some tips for your application 🫡
Show Your Security Experience:Make sure to highlight any previous retail security experience in your application. We want to see how you've handled challenging situations and provided a reassuring presence in the past.
Flexibility is Key:Since the role requires a flexible approach to working patterns, let us know about your availability and willingness to adapt. This will show that you're ready to jump in wherever needed!
Communication Skills Matter:Excellent written communication is crucial for this role. Use clear and concise language in your application to demonstrate your ability to communicate effectively, both in writing and verbally.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it, so don’t miss out!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Elite Area Relief Security Officer. Familiarise yourself with the key duties like conflict resolution and customer service, as well as the importance of a visible security presence. This will help you demonstrate your knowledge and enthusiasm during the conversation.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this role, prepare examples that highlight your verbal and written skills. Think of situations where you successfully communicated with colleagues or customers, especially in challenging scenarios. This will show that you can handle the demands of the job effectively.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach to work and the ability to collaborate with different teams. Be ready to discuss how you've adapted to changing work patterns in the past and how you thrive in team environments. This will reassure the interviewer that you're a great fit for their dynamic needs.
✨Prepare for Conflict Scenarios
Given the nature of the role, it's likely that you'll be asked about handling difficult situations. Prepare specific examples where you've used conflict resolution techniques successfully. Highlight your ability to identify triggers and mediate effectively, showcasing your training and experience in this area.
