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- Tasks: Protect the store and its people while delivering top-notch customer service.
- Company: Join Waitrose, a leading retailer with a strong commitment to security and service.
- Benefits: Earn £14.05 per hour plus great perks like childcare vouchers and life assurance.
- Other info: Receive full training and support, with opportunities for career growth.
- Why this job: Be part of a dynamic team ensuring safety and enhancing customer experiences.
- Qualifications: Previous security experience and an SIA licence are essential.
The predicted salary is between 29000 - 30000 £ per year.
Location: Christchurch
Pay rate: £14.05 per hour (breaks unpaid). Guaranteed number of hours per week, permanent location.
Job Overview: Retail Security Officer role to protect the Waitrose store, its people, and/or assets by providing security and excellent customer service through Mitie and Waitrose key values.
Remuneration and Benefits: £14.05 per hour pay rate, alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers.
Training and Support: Full and extensive training will be provided including Maybo and key focus on customer service. Company funded SIA licence renewal. Fully supported by the NOC and provided with technology such as body‑worn camera and incident reporting device.
Delivering results that meet and/or exceed the expectations of Mitie and Waitrose by using all technology provided and following ASCONE guidance.
Qualifications and Experience:
- Previous security experience
- SIA licence
- Excellent communication skills at all levels
- Energy and enthusiasm
Responsibilities:
- Ensure compliance with all policies, legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
- Fully engage with the National Operations Centre (NOC) and Mitie management and utilise all technology provided, including body cams and mobile devices for incident reporting.
- Complete all tasks and duties onsite as defined within the published Assignment Instructions (AI's).
- Proactively review the published Assignment Instructions and suggest amendments that improve service levels.
- Maintain compliance with industrial and statutory legislation, including wearing the required licence at all times and completing any contractually required courses.
- Work systematically, methodically and orderly.
- Immediately report any health & safety hazards or potential hazards onsite.
- Stay alert to threats or changes within the work environment and take appropriate action to reduce disruption, loss or damage.
- Use common sense and initiative by involving others if a situation becomes threatening.
- Maintain professional conduct with difficult situations and challenging customers.
- Complete accurate, detailed notebook entries after incidents for the Incident Report process.
- Keep to schedules and demonstrate commitment to Mitie and the client.
- Ensure check calls are conducted at the allocated times as stipulated in the Assignment Instructions (AI's).
- Call emergency services and the Communication Centre to report all incidents.
- Ensure licence renewal 16 weeks before expiry.
Part Time Store Protection Officer employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Store Protection Officer
✨Tip Number 1
Get to know the company culture! Before your interview, check out Waitrose's values and how they align with your own. This will help you show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your communication skills! As a Store Protection Officer, you'll need to handle various situations with customers and staff. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive during your interview! Bring up your previous security experience and how it relates to the role. Share specific examples of how you've handled challenging situations in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Part Time Store Protection Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant security experience and skills that match the job description. We want to see how your background aligns with the role of a Store Protection Officer at Waitrose.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you embody the values of Mitie and Waitrose. We love seeing genuine passion in applications.
Showcase Communication Skills: Since excellent communication is key for this role, make sure to demonstrate your ability to communicate effectively in your application. We appreciate clear and concise language that reflects your personality.
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s straightforward and ensures your application gets to the right people. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role
Familiarise yourself with the responsibilities of a Store Protection Officer. Understand the importance of security and customer service in a retail environment, especially at Waitrose. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Experience
Be ready to discuss your previous security experience and how it relates to the role. Highlight any specific situations where you successfully managed difficult customers or maintained safety standards. This will show that you can handle the challenges of the job.
✨Emphasise Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in past roles. Whether it's dealing with customers or reporting incidents, showcasing your ability to communicate clearly will set you apart.
✨Demonstrate Initiative
Think of instances where you took initiative in your previous roles, especially in security or customer service. Discuss how you proactively addressed issues or improved processes. This will illustrate your problem-solving skills and commitment to maintaining a safe environment.