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- Tasks: Provide fast, friendly support by answering helpdesk calls and emails.
- Company: Reputable support services provider in Birmingham.
- Benefits: Earn £13.85 per hour with a permanent part-time contract.
- Other info: Perfect for students seeking flexible work while gaining valuable experience.
- Why this job: Join a busy helpdesk and make a difference with your customer service skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 13 - 14 £ per hour.
A well-known support services provider seeks a Helpdesk Operative in Birmingham. The role involves answering helpdesk calls and emails, logging service requests, and monitoring performance against SLAs.
Ideal candidates will have:
- Customer-service experience
- Strong communication skills
- Proficiency in Microsoft Office
The position is part-time, offering £13.85 per hour with a permanent contract, ideal for those looking to contribute to a busy helpdesk environment.
Part-Time Helpdesk Specialist - Fast, Friendly Support employer: MITIE GROUP PLC
Contact Detail:
MITIE GROUP PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Helpdesk Specialist - Fast, Friendly Support
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent projects. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about providing fast, friendly support, try role-playing common helpdesk scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Part-Time Helpdesk Specialist - Fast, Friendly Support
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've handled queries and provided support in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication shines through. Remember, strong communication is key for this role!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with the job description, especially your proficiency in Microsoft Office and your ability to meet SLAs. We love seeing candidates who take the time to connect their experience to what we’re looking for!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at MITIE GROUP PLC
✨Know Your Stuff
Before the interview, brush up on your knowledge of helpdesk operations and customer service best practices. Familiarise yourself with common issues that users face and how to resolve them quickly. This will show that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member where you can demonstrate how you would handle customer queries or complaints.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life helpdesk situations. Prepare by thinking through how you would respond to various scenarios, such as dealing with an irate customer or prioritising multiple requests. This will help you convey your problem-solving skills effectively.
✨Highlight Your Tech Savvy
Make sure to mention your proficiency in Microsoft Office and any other relevant software. If you have experience with ticketing systems or remote support tools, bring that up too. Showing that you're comfortable with technology will give you an edge in this tech-driven role.