At a Glance
- Tasks: Ensure airport safety, conduct checks, and support passengers with confidence.
- Company: Belfast City Airport, a professional and dynamic environment.
- Benefits: Earn £13.22 per hour, rising to £13.78 post-training, with structured training.
- Other info: Flexible shifts that support work-life balance and opportunities for career progression.
- Why this job: Join a vital role in aviation security and make a real difference every day.
- Qualifications: Smart presentation, strong communication skills, and basic IT knowledge required.
The predicted salary is between 13.22 - 13.22 £ per hour.
Belfast City Airport - Part Time (20 hours per week) £13.22 per hour rising to £13.78 upon successful completion of training.
Why You'll Love This Role
This isn't your average security job. You'll be working at the heart of Belfast City Airport, playing a critical role in keeping passengers, crew and staff safe every single day. From the early morning buzz of departures to the steady rhythm of the afternoon shift, no two days are ever the same. You'll gain specialist aviation security training, build recognised qualifications and become part of a professional airport environment where standards matter and performance is valued.
If you're looking for:
- A role with real responsibility
- Structured training and clear progression
- A professional, uniformed environment
- Shift patterns that support work-life balance
- A team culture built on trust and accountability
Then this is the opportunity for you.
The Impact You'll Make
As a Security Officer, you are the frontline of airport safety. You are the calm presence, the professional authority and the reason passengers travel with confidence. Your role will include:
- Controlling access to restricted areas
- Conducting staff ID and boarding card checks
- Preparing passengers, staff and crew for screening
- Carrying out physical searches in line with regulations
- Operating x-ray equipment for restricted area access
- Responding professionally to on-site incidents
- Escorting authorised personnel
- Conducting patrols across assigned areas
- Working in full compliance with Civil Aviation Authority regulations and Belfast City Airport procedures
- Completing aviation security training to CAA standards
- Maintaining and demonstrating competence through regular assessments
This is a highly regulated, highly respected environment — and you'll be trusted to uphold it.
Full Training Provided
We invest in you from day one. You'll complete 8–12 full days of structured training (weekdays), equipping you with the knowledge and certification required to operate to CAA and DfT standards. Your pay increases to £13.78 per hour once training is successfully completed — because we recognise competence and commitment.
Shift Pattern
All colleagues must be able to work within the following operational windows on a rotational basis:
- 05:00 - 09:30
- 13:30 – 17:30
What You'll Bring
We're looking for confident, professional individuals who take pride in their appearance and their work. You'll need:
- A smart, professional presentation
- Strong verbal and written communication skills
- The ability to work independently and as part of a team
- Basic IT skills to operate screening equipment
- The ability to achieve and maintain Level 1 DfT standard
- Confidence communicating with colleagues, passengers and external agencies
- A 5-year checkable history
- UK residency for the last 3 years
- To pass a colour vision test
Part Time Airport Operations Assistant (Customer Service / Aviation / Safety / Security) employer: Mitie Group plc.
Belfast City Airport is an exceptional employer, offering a unique opportunity to work in a dynamic and professional environment at the heart of aviation. With structured training, clear progression paths, and a strong emphasis on work-life balance, employees are empowered to grow their skills while contributing to the safety and security of passengers and staff. Join a team built on trust and accountability, where your role as a Security Officer is not just a job, but a vital part of ensuring a seamless travel experience.
StudySmarter Expert Advice🤫
We think this is how you could land Part Time Airport Operations Assistant (Customer Service / Aviation / Safety / Security)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Mitie Group plc. and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Mitie Group plc. and let us see your personality shine through!
We think you need these skills to ace Part Time Airport Operations Assistant (Customer Service / Aviation / Safety / Security)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Mitie Group plc..
Get Familiar with Our Brand:Before applying, take some time to learn about Mitie Group plc. and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Mitie Group plc..
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Mitie Group plc. will surely appreciate.
