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- Tasks: Coordinate services and ensure a seamless experience for building occupants.
- Company: Join a leading facilities management team with a focus on development.
- Benefits: Upskilling opportunities, career progression, and a supportive work environment.
- Why this job: Be the go-to person for facilities issues and make a real impact.
- Qualifications: Experience in helpdesk roles and proficiency in Microsoft Office 365.
- Other info: Dynamic role with strong potential for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Lead Facilities Coordinator (Days: 9:00 AM - 6:00 PM, Monday to Friday) Reporting to: Helpdesk Manager. Team: Service Assurance. Upskilling, development and career progression are offered within this role. We are seeking a Lead Facilities Coordinator to serve as the primary point of contact for building occupants and stakeholders, ensuring a seamless customer experience. This role involves coordinating services, maintaining strong relationships, and consistently exceeding expectations.
Responsibilities
- Act as the first point of contact for FM-related issues across the BMW account; log and track work orders using SAP, Maximo and Click CAFM systems.
- Plan and schedule reactive tasks to optimize engineer utilization and meet SLAs.
- Monitor risks to KPIs and escalate as needed to prevent SLA failures.
- Ensure compliance with MITIE policies, health and safety legislation, and client requirements.
- Support reporting activities and assist the Service Desk Manager with succession planning.
- Lead reactive works functions and liaise with planners/schedulers.
- Communicate effectively with engineers, supply chain, and stakeholders to ensure timely resolution of issues.
- Administer helpdesk calls via ININ-Genesys and maintain accurate records in Maximo / SAP.
- Prepare and distribute engineer work schedules; ensure assignments align with skill sets.
- Maximize efficiency and productivity of field engineers.
- Provide cover for service desk absences and annual leave.
- Maintain high standards of communication and forward planning to meet SLAs.
- Escalate outstanding jobs and ensure quality and accuracy of system entries.
Skills & Attributes
- Strong organizational and planning skills; ability to prioritize effectively.
- Excellent verbal and written communication across all levels.
- Customer-focused, commercially aware, and cost-conscious.
- Self-motivated, resilient, and calm under pressure.
- Assertive with a positive outlook.
Qualifications & Experience
- Proficiency in Microsoft Office 365.
- Familiarity with Maximo / SAP desired, not essential (training provided).
- 1 year of experience in a helpdesk, or similar role using business systems and Microsoft packages.
- Knowledge of hard services and facilities management desirable.
- A Level or equivalent qualification preferred.
Lead Facilities Co-ordinator in Oxford employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Facilities Co-ordinator in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management field. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills as a Lead Facilities Coordinator. This will help you tailor your responses and show them you're the perfect fit!
✨Tip Number 3
Practice your communication skills! As a Lead Facilities Coordinator, you'll need to liaise with various stakeholders. Role-play common interview scenarios with a friend to boost your confidence and ensure you can articulate your thoughts clearly.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that suit your skills. Plus, it shows you're genuinely interested in joining our team. So, get clicking and let’s land that job together!
We think you need these skills to ace Lead Facilities Co-ordinator in Oxford
Some tips for your application 🫡
Show Your Organisational Skills: As a Lead Facilities Coordinator, you'll need to juggle multiple tasks. Make sure your application highlights your strong organisational and planning skills. Use examples from your past experiences to show how you prioritise effectively.
Communicate Clearly: Since this role involves a lot of communication with various stakeholders, ensure your written application is clear and concise. Use professional language but keep it friendly – we want to see your personality shine through!
Highlight Customer Focus: Being customer-focused is key in this role. In your application, share specific instances where you've gone above and beyond for customers or clients. This will show us that you understand the importance of a seamless customer experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Systems
Familiarise yourself with SAP, Maximo, and Click CAFM systems before the interview. Even if you haven't used them extensively, showing that you've done your homework will impress the interviewers and demonstrate your commitment to learning.
✨Showcase Your Communication Skills
As a Lead Facilities Coordinator, effective communication is key. Prepare examples of how you've successfully communicated with stakeholders or resolved issues in the past. This will highlight your ability to maintain strong relationships and ensure a seamless customer experience.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific instances where your organisational skills helped meet SLAs or improved team efficiency. This will show that you're capable of handling the responsibilities of the role.
✨Emphasise Your Customer Focus
Prepare to talk about your approach to customer service and how you ensure client satisfaction. Share any relevant experiences where you went above and beyond to exceed expectations, as this aligns perfectly with the role's requirements.
