Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate facilities services and enhance customer experience at a busy manufacturing site.
- Company: Join Mitie, a leader in high-performing workplaces with a supportive culture.
- Benefits: 6-month contract with opportunities for development and progression.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
- Why this job: Be the go-to person for FM issues and make a real impact on service delivery.
- Qualifications: Strong organisational skills and experience with FM operations and CAFM systems.
The predicted salary is between 30000 - 40000 £ per year.
Join Mitie – the future of high performing places.
Role: Facilities Coordinator
Hours: Shift pattern (06:00–18:00 / 18:00–06:00)
Contract: 6 Month Fixed Term Contract
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Facilities Coordinator who will act as the customer-facing representative across a busy manufacturing site, bringing together multiple FM services into one seamless experience for stakeholders.
Reporting to the Helpdesk and Office Manager and forming part of the Service Assurance team, this role offers excellent opportunities for development, upskilling, and progression. You will play a key role in enhancing customer experience, building strong relationships, and ensuring service delivery consistently meets and exceeds expectations.
Role Responsibilities
- Act as the first point of contact for FM issues, logging and managing work orders via CAFM systems (SAP, Maximo, Click), while ensuring accurate updates and communication with stakeholders.
- Coordinate and optimise engineer allocation to ensure SLAs are met, proactively identifying risks to KPIs and escalating as required.
- Support the delivery of effective FM services by managing third-party access, monitoring BMS alarms, and ensuring compliance with site standards and expectations.
- Work collaboratively with the Helpdesk and Service Assurance team to drive efficient reactive maintenance, maintain service quality, and continuously improve through customer feedback.
Required Qualifications
- Strong organisational, communication, and stakeholder management skills, with the ability to prioritise in a fast-paced environment.
- Experience of FM operations and CAFM systems (e.g. SAP, Maximo), with good IT skills across Microsoft Office.
- Customer-focused and commercially aware, with the ability to interpret data, monitor KPIs/SLAs, and identify trends.
- Self-motivated, resilient, and a collaborative team player who takes accountability and delivers a professional, dependable service.
Health & Safety Responsibilities
- Follow company policies and procedures, using all equipment and PPE correctly.
- Report risks, incidents, or system deficiencies that may impact service delivery, safety, or the environment.
- Communicate any training needs or concerns to your Line Manager via the appropriate channels.
There's a place for you at Mitie, join us today!
Facilities Coordinator Shift in Oxford employer: Mitie Group plc.
Contact Detail:
Mitie Group plc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator Shift in Oxford
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management field on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Mitie and understanding their values. Be ready to discuss how your skills in customer service and FM operations can enhance their team. Show them you’re not just another candidate, but someone who truly gets what they do!
✨Tip Number 3
Practice your communication skills! As a Facilities Coordinator, you'll be the first point of contact for FM issues. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Mitie team!
We think you need these skills to ace Facilities Coordinator Shift in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Facilities Coordinator role. Highlight your organisational and communication skills, as well as any experience with FM operations and CAFM systems like SAP or Maximo.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your customer-focused approach and how you can enhance the stakeholder experience at Mitie.
Showcase Your Team Spirit: We love a collaborative team player! In your application, share examples of how you've worked effectively in teams before. This will show us that you can thrive in our fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Mitie Group plc.
✨Know Your CAFM Systems
Familiarise yourself with CAFM systems like SAP and Maximo before the interview. Be ready to discuss your experience with these tools and how you've used them to manage work orders or improve service delivery.
✨Showcase Your Customer Focus
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to enhance a customer's experience or resolved an issue effectively. This will demonstrate your alignment with Mitie's commitment to customer satisfaction.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since this role involves liaising with various stakeholders, being able to communicate effectively is crucial. Consider doing mock interviews with friends or family to refine your delivery.
✨Highlight Your Organisational Skills
Be prepared to discuss how you prioritise tasks in a fast-paced environment. Share specific strategies or tools you use to stay organised, especially when managing multiple FM services or coordinating engineer allocations.