At a Glance
- Tasks: Lead a dynamic team to deliver top-notch international removals operations.
- Company: Join a high-performing team in a fast-paced operational environment.
- Benefits: Competitive salary, travel opportunities, and a chance to make a real impact.
- Other info: Opportunity for career growth and continuous improvement in a supportive environment.
- Why this job: Be at the forefront of delivering critical services while developing your leadership skills.
- Qualifications: Experience in operations management and strong stakeholder engagement skills.
The predicted salary is between 50000 - 65000 £ per year.
We are seeking an experienced Operations Service Delivery Manager to lead and deliver complex, high‑profile operations within our International Removals function. Working closely with senior leadership, the Home Office and key stakeholders, you will manage the end‑to‑end delivery of scheduled and charter operations, including complex family cases. This is a fast‑paced, 24/7 operational environment requiring strong leadership, resilience and excellent stakeholder engagement.
Key Responsibilities
- Lead and manage a diverse operational team to deliver high‑quality, compliant services
- Oversee end‑to‑end planning and delivery of scheduled and charter operations
- Build strong relationships with internal teams, the Home Office and external stakeholders
- Monitor performance against SLAs and provide reporting on operational delivery
- Drive continuous improvement and share best practice across the business
- Support day‑to‑day operations and respond to incidents in a dynamic environment
About You
- Proven experience in a senior operations or service delivery role
- Strong leadership and stakeholder management skills
- Experience working to SLAs in complex, regulated environments
- Comfortable working under pressure in a 24/7 operation, including on‑call duties
- Knowledge of health & safety and risk management practices
- Flexible, adaptable and solutions‑focused
Additional Requirements
- Willingness to travel and support frontline operations, including flight support when required
- UK residency and eligibility for security clearance (CTC and Enhanced DBS)
- Full UK driving licence
This is a fantastic opportunity to play a key role in delivering critical operational services within a high‑performing team.
Operations Service Delivery Manager employer: Mitie Group plc.
As an Operations Service Delivery Manager within our International Removals function, you will thrive in a dynamic and fast-paced environment that values strong leadership and resilience. Our company fosters a collaborative work culture, offering extensive employee growth opportunities and continuous improvement initiatives, ensuring that you are well-supported in your role. Located in a vibrant area, we provide unique advantages such as flexible working arrangements and the chance to engage with diverse stakeholders, making it an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Operations Service Delivery Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its operations. Understand their values and how they deliver services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams and managed complex operations in the past. This will demonstrate that you have what it takes to thrive in a fast-paced, 24/7 environment.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and ready to take on the challenges of the Operations Service Delivery Manager position.
We think you need these skills to ace Operations Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Service Delivery Manager role. Highlight your experience in managing diverse teams and delivering high-quality services, as this is key for us.
Showcase Leadership Skills:We want to see your strong leadership abilities! Use specific examples from your past roles where you’ve led teams or managed complex operations to demonstrate your skills.
Engage with Stakeholders:Since stakeholder engagement is crucial, include instances where you've built strong relationships with internal and external parties. This will show us you can handle the dynamic environment we operate in.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity.
How to prepare for a job interview at Mitie Group plc.
✨Know Your Operations Inside Out
Make sure you understand the ins and outs of operations management, especially in a fast-paced environment like international removals. Brush up on your knowledge of SLAs, compliance, and how to manage complex cases. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've successfully led a team through challenges or improved operational processes. Be ready to discuss how you engage with stakeholders and build relationships, as this is crucial for the role.
✨Demonstrate Resilience and Adaptability
In a 24/7 operational environment, things can change quickly. Share stories that illustrate your ability to stay calm under pressure and adapt to unexpected situations. This will reassure the interviewers that you can handle the dynamic nature of the job.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's operations and future goals. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Questions about their approach to continuous improvement or stakeholder engagement can be particularly impactful.
