At a Glance
- Tasks: Lead and train a team of security officers to ensure top-notch safety standards.
- Company: Join Mitie, a leader in the security industry with a strong reputation.
- Benefits: Earn £15.94 per hour with opportunities for professional development and a management apprenticeship.
- Other info: Flexible hours and a supportive team environment await you.
- Why this job: Make a real difference in safety while developing your leadership skills.
- Qualifications: Strong communication skills and a valid SIA guarding licence required.
The predicted salary is between 33100 - 39900 £ per year.
42 hours a week £15.94 per hour Peterborough/Leicester/Nottingham Area
Job objectives and responsibilities
- Contribute to the success of the contract through effective training and continuous on-going colleague development along with supporting the client’s security and safety strategy.
- Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
- Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA's & KPI's.
- Maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime-related tasks/activities through effective training of the officer population.
Main duties
- Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability, including but not limited to:
- Deliver Mitie company inductions and comprehensive training for newly appointed security officers from induction to probation sign-off within customer retail stores.
- Deliver all corporate training to the required standard for all officers in the area of responsibility.
- Complete officer evaluations in line with contractual KPIs.
- Support the security officer population through training and coaching.
- Support the officer population in delivering uniform standards through coaching as part of the evaluation process.
- Deliver all focus topics and any ad-hoc training identified by the business.
- Provide ongoing training, support and guidance to all officers as required.
- Support delivery of SIA CCTV training to ensure all podium store security officers are qualified to use the podium.
- Implement performance management/PIP/development plans for officers where needed to address standards such as uniform, time-keeping, task completion, and follow-through on training.
- Identify and rectify behaviours that endanger health & safety and wellbeing of colleagues, customers, and officers in a timely manner in line with company policies.
- Assist the Operations Manager with initial investigations for customer complaints, QHSE incidents and other investigations when required.
- Support the delivery, maintenance and update of Assignment Instructions & Risk Assessments.
- Engage with store management to build strong working relationships with the client.
- Ensure adherence to uniform standards.
- Maintain open communication, recognise achievements, and contribute to talent-mapping projects.
Personal specification
- Excellent organisational and time-management skills.
- Confident and professional working approach and appearance.
- Strong customer service, client-focused attitude with the ability to build good working relationships.
- Exceptional verbal and written communication skills.
- Ability to work individually and as part of a team.
- Resilient and tenacious with a can-do approach.
- Flexible and adaptable.
- Literate, numerate and IT skills to a medium level.
- Willing to work towards, or if not already held, a management apprenticeship as deemed appropriate for personnel development.
- Full valid UK driving licence.
- Valid SIA guarding licence.
Health and safety responsibilities
- Follow Group and company policies and procedures at all times.
- Report immediately any apparent deficiencies in systems of work or equipment that may result in failure of service delivery or pose a risk to health, safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training.
- Report immediately any issues or training needs to your Line Manager.
Information security
- Ensure compliance with Mitie’s information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Security Mobile Team Leader in Nottingham employer: Mitie Group plc.
At Mitie, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises colleague development and training. As a Security Mobile Team Leader in the Peterborough/Leicester/Nottingham area, you will benefit from comprehensive training programmes, opportunities for personal growth through management apprenticeships, and a commitment to maintaining high standards of safety and security. Join us to be part of a team that values your contributions and fosters strong relationships with clients while upholding the Mitie brand.
StudySmarter Expert Advice🤫
We think this is how you could land Security Mobile Team Leader in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, especially those who might know about openings at Mitie. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of SLAs and KPIs. We want to see you shine, so think about how you can demonstrate your experience in training and developing teams effectively.
✨Tip Number 3
Showcase your customer service skills during interviews. Remember, building strong relationships with clients is key in this role, so have examples ready that highlight your ability to connect and communicate effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mitie team and contributing to our success.
We think you need these skills to ace Security Mobile Team Leader in Nottingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Security Mobile Team Leader role. Highlight your relevant experience in training and managing security teams, as well as your ability to meet SLAs and KPIs. We want to see how you can contribute to our success!
Show Off Your Communication Skills:Since this role requires exceptional verbal and written communication skills, don’t hold back! Use clear and concise language in your application. We’re looking for someone who can effectively engage with both colleagues and clients.
Demonstrate Your Organisational Skills:We love a candidate who can juggle multiple tasks! In your application, give examples of how you've successfully managed time and resources in previous roles. This will show us that you can handle the responsibilities of the Security Mobile Team Leader position.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you understand the key responsibilities of a Security Mobile Team Leader. Familiarise yourself with SLAs, KPIs, and the importance of training and development in security roles. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully trained or managed a team in the past. Highlight your ability to support and develop colleagues, as well as how you’ve handled performance management. This is crucial for demonstrating that you can step up when needed.
✨Build Rapport
During the interview, engage with your interviewers by asking insightful questions about their security strategies and how they maintain their brand reputation. This shows that you’re genuinely interested in the company and its goals, which can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as a security incident or a complaint from a client. Prepare by thinking through potential scenarios and your responses, focusing on your problem-solving skills and adherence to health and safety protocols.
