At a Glance
- Tasks: Be the friendly face of security, keeping our community safe and welcoming.
- Company: Join a dedicated team focused on crime reduction and community support.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and public engagement.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: SIA Licence required; strong communication skills and a proactive attitude.
The predicted salary is between 30000 - 40000 £ per year.
Location: Norwich
Reports to: NSOR Supervisor / Site Security Manager
Hours: 08:00 - 20:00
SIA Licence Required
Role Purpose
To provide a visible, proactive security presence across designated operational areas, supporting the reduction of crime and anti‑social behaviour while maintaining a safe and welcoming environment for colleagues, visitors, and the wider community.
Responsibilities
- Operational Duties and Patrolling
- Liaise with the National Security Operations Room (NSOR) at the start, during, and end of shifts.
- Always maintain effective communication while on duty.
- Ensure all equipment is issued, used, and recorded correctly.
- Report incidents and activity in a timely and accurate manner.
- Work flexibly in line with operational requirements.
- Maintain a visible presence to deter crime and provide reassurance.
- Conduct regular patrols across assigned areas.
- Adapt patrol activity based on operational needs and priorities.
- Provide support and escorts where required.
- Incident Response
- Respond to incidents in line with procedures.
- Escalate to emergency services where appropriate.
- Always prioritise personal and public safety.
- Complete reports following incidents.
- Security Support & Engagement
- Support wider security operations as required.
- Respond to management or NSOR requests.
- Engage professionally with colleagues, visitors, and members of the public.
- Provide a helpful, approachable, and customer‑focused service.
- Intelligence & Reporting
- Identify and report suspicious behaviour and emerging risks.
- Contribute to a wider understanding of trends and issues.
- Compliance & Safety
- Follow all policies, procedures and legal requirements.
- Use issued equipment (including body‑worn cameras) appropriately.
- Report hazards, faults, and safety concerns.
- Provide first aid if trained.
Person Specification
Essential
- SIA Door Supervisor Licence.
- Strong communication and interpersonal skills.
- Ability to remain calm and make sound decisions.
- Reliable, professional, and proactive.
- Ability to work independently and as part of a team.
- Right to work in the UK with a 5‑year checkable history.
Desirable
- Previous security or community safety experience.
- First Aid qualification.
- Full UK driving licence.
Key Expectations
- Maintain high standards of professionalism and conduct.
- Follow operational procedures at all times.
- Prioritise safety and act responsibly in all situations.
Safer Community Support Officer (SCSO) in Norwich employer: Mitie Group plc.
As a Safer Community Support Officer in Norwich, you will join a dedicated team committed to fostering a secure and welcoming environment for all. Our company prioritises employee growth through ongoing training and development opportunities, while our supportive work culture encourages collaboration and open communication. With a focus on community engagement and safety, we offer a rewarding career path where your contributions directly impact the well-being of colleagues and the wider public.
StudySmarter Expert Advice🤫
We think this is how you could land Safer Community Support Officer (SCSO) in Norwich
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Safer Community Support Officer (SCSO). Plus, you can showcase your passion and familiarity with the latest trends!
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Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Mitie Group plc.. Don’t hesitate to reach out and ask for insights or informational interviews!
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✨Directly Apply to Mitie Group plc.
Don’t forget to apply for the Safer Community Support Officer (SCSO) role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Mitie Group plc..
We think you need these skills to ace Safer Community Support Officer (SCSO) in Norwich
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Mitie Group plc.. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Mitie Group plc..
How to prepare for a job interview at Mitie Group plc.
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Mitie Group plc..
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Mitie Group plc..
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Mitie Group plc..
