At a Glance
- Tasks: Ensure a safe shopping environment while delivering top-notch customer service.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development in a supportive team.
- Why this job: Make a real difference in your community by keeping customers and colleagues safe.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 30000 - 40000 € per year.
Pay rate: £14.51
Reference: 96074
Various Shifts (to be discussed at interview)
Job Overview
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).
Vetting
It is vital that you have a full 5-year checkable employment/education history; failure to do so could mean your offer will be withdrawn or your employment terminated.
Main Duties
- To deliver industry leading customer service
- To deter violence and public order offences
- To conduct patrols of the store
- Utilising CCTV systems to support the reduction of crime and stock loss
- Liaise with the store management teams
- Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
- To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety
Benefits
- Contracted hours
- Annual leave entitlement
- Pension and Life insurance schemes
- Free uniform supplied
- SIA Re-licencing programme
- Comprehensive induction and training programme
- Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services
- Apprenticeship schemes
- Progression and development opportunities
- All breaks are paid
Retail Security Officer in Norwich employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and customers, offering a supportive work culture where exceptional customer service is at the forefront. With comprehensive training programmes, opportunities for progression, and a range of employee benefits including financial services and retail discounts, working as a Retail Security Officer at Sainsbury's Longwater not only provides job security but also fosters personal and professional growth in a dynamic retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer in Norwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Mitie or Sainsbury's on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to retail security. We should focus on how we can deliver exceptional customer service while ensuring safety.
✨Tip Number 3
Dress the part! When we show up for the interview, let’s wear smart attire that reflects the professionalism expected in a retail environment. First impressions matter!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows us you’re serious about joining the team.
We think you need these skills to ace Retail Security Officer in Norwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight any experience you have in customer service. We want to see how you can create a safe and welcoming environment for customers and colleagues alike.
Be Clear About Your SIA Status:If you hold a current SIA licence or certificates, mention it upfront! If not, don’t worry – just let us know if you're open to training for a licence. Clarity is key!
Detail Your Employment History:Remember, we need a full 5-year checkable employment/education history. Be thorough and honest about your past roles to avoid any hiccups down the line.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the importance of customer service in this role and how it ties into creating a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested.
✨Highlight Relevant Experience
If you've worked in security or retail before, be ready to share specific examples of how you handled challenging situations. Discuss any experience with CCTV systems or liaising with law enforcement, as these are crucial for the role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Even if the job involves wearing a uniform, showing up looking polished demonstrates your seriousness about the position and respect for the interview process.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare some thoughtful questions to ask your interviewer. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
