At a Glance
- Tasks: Lead and train a team of security officers to ensure top-notch safety standards.
- Company: Join Mitie, a leader in the security industry with a strong reputation.
- Benefits: Earn £15.94 per hour with opportunities for professional development and a management apprenticeship.
- Other info: Dynamic role with potential for career growth and a supportive team environment.
- Why this job: Make a real difference in safety while developing your leadership skills.
- Qualifications: Strong communication skills and a valid SIA guarding licence required.
The predicted salary is between 33100 - 39900 € per year.
42 hours a week £15.94 per hour
Locations to cover - Northamptonshire
Job objectives and responsibilities
- Contribute to the success of the contract through effective training and continuous ongoing colleague development along with supporting the clients' security and safety strategy.
- Effectively support the Operations Manager in managing performance, ensuring that all security officers are trained to the highest standard in line with SLAs & KPIs.
- Deputise during times of unplanned absence of the Operations Manager until a buddy Operations Manager can take over.
- Responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with SLA's & KPI's.
- Maintain and promote the Mitie brand and reputation by providing an industry-leading security provision.
- Support the customer and be responsible for the accuracy and timely reporting of crime and crime-related tasks/activities through effective training of the officer population.
Main duties
- Deliver results that meet or exceed the budget and service delivery requirements through full responsibility and accountability including but not limited to:
- Work within customer retail stores, delivering Mitie company inductions and comprehensive training for all newly appointed security officers from induction to probation sign off.
- Delivery of all corporate training to the required standard for all officers in your area of responsibility.
- Responsible for completing officer evaluations in line with contractual KPIs.
- Support the security officer population in the contract through great training and coaching.
- Support the officer population in delivering great uniform standards through effective coaching as part of the evaluation process.
- Responsible for the delivery of all focus topics and any ad hoc training as identified by the business.
- Deliver ongoing training, support and guidance to all officers including any ad hoc training as required by the business.
- Support the delivery of SIA CCTV training to ensure all podium stores security officers are qualified to use the podium.
- Delivery and implementation of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion failure to follow training delivered).
- Ensure behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies.
- Support the Operations Manager with initial investigation(s) for Customer complaints, QHSE incidents and any other investigations as and when required.
- Support with the delivery, maintenance and update(s) of Assignment Instructions & Risk Assessments.
- Engage with store management to ensure when in store to build a great working relationship with the client.
- Ensure adherence to uniform standards.
- Maintain open communication channels, recognise achievements and actively contribute to talent mapping projects.
Personal Specification
- Excellent organisational and time management skills.
- Confident and professional working approach and appearance.
- Strong customer service, client-focused attitude with the ability to build good working relationships.
- Exceptional verbal and written communication skills.
- Ability to work individually and as part of a team.
- Resilient and tenacious with a ‘can do' approach.
- Flexible and adaptable.
- Literate, numerate and IT skills to medium level user.
- Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development.
- Full valid UK driving licence.
- Valid SIA guarding licence.
Health and Safety responsibilities
- Follow Group and company policies and procedures at all times.
- Report immediately any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
- Use all work equipment and personal PPE properly and in accordance with training.
- Report immediately any issues or training needs to your Line manager.
Information Security
- Ensure compliance with Mitie’s information security procedures in all activities.
- Proactively identify and report security risks to your manager.
- Report actual and suspected security incidents.
Security Mobile Team Leader in Northampton employer: Mitie Group plc.
At Mitie, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises colleague development and training. As a Security Mobile Team Leader in Northamptonshire, you will benefit from comprehensive training programmes, opportunities for career advancement, and a commitment to maintaining the highest standards of security and safety. Join us to be part of a team that values your contributions and fosters a positive environment for growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Security Mobile Team Leader in Northampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the security industry, especially those who might know about openings at Mitie. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of SLAs and KPIs. We want you to show that you understand the importance of these metrics in maintaining operational performance and compliance.
✨Tip Number 3
When you get that interview, don’t just talk about your experience—share specific examples of how you’ve trained and developed teams in the past. Highlight your coaching skills and how they’ve led to improved performance.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Mitie team and contributing to our success.
We think you need these skills to ace Security Mobile Team Leader in Northampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Security Mobile Team Leader role. Highlight your experience in training and managing teams, as well as any relevant qualifications like your SIA licence. We want to see how you can contribute to our success!
Show Off Your Communication Skills:Since this role requires exceptional verbal and written communication skills, don’t hold back! Use clear and concise language in your application. We love candidates who can express themselves well and build great working relationships.
Highlight Your Organisational Skills:This position demands excellent organisational and time management skills. Share examples from your past experiences where you successfully managed multiple tasks or projects. We’re looking for someone who can keep everything running smoothly!
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity to join our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Stuff
Make sure you understand the key responsibilities of a Security Mobile Team Leader. Familiarise yourself with SLAs, KPIs, and the importance of training and development in security roles. This will show that you're not just interested in the job, but that you’re ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams or managed performance in previous roles. Highlight your ability to train and develop others, as well as how you’ve handled challenges. This is crucial for demonstrating that you can support the Operations Manager effectively.
✨Emphasise Communication
Since this role involves building relationships with clients and colleagues, be ready to discuss your communication style. Share instances where your strong verbal and written skills made a difference in your work environment. This will help convey your customer-focused attitude.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific situations, such as managing a complaint or ensuring compliance with health and safety standards. Think through potential scenarios beforehand and prepare your responses to demonstrate your problem-solving skills and resilience.
