At a Glance
- Tasks: Build strong customer relationships and manage service delivery with a focus on efficiency.
- Company: Join a dynamic team in a customer-focused environment.
- Benefits: Competitive salary, professional development, and a supportive work culture.
- Other info: Opportunity to grow in a fast-paced, collaborative setting.
- Why this job: Make a real difference in customer service while developing your skills.
- Qualifications: Strong communication skills and experience with Microsoft applications.
The predicted salary is between 31500 - 38500 £ per year.
- Job objectives and responsibilities
- Build and maintain effective professional customer relationships and communications.
- Help manage customer service delivery and communications as part of the service department.
- Communication and liaison with the service team, engineering team, projects team, subcontractors, and equipment suppliers.
- Updating relevant customer records on system database
- To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job.
- Costing all jobs efficiently to avoid financial issues.
- All admin duties completed within timely manner.
- Respond to any client queries relating to job updates.
- Adhoc duties assisting with service desk, small works admin as and when required.
Main duties
- Processing and maintaining customer records.
- Compliance, ensuring all certificates/documentation from engineers/subcontractors are completed correctly and are legible
- Costing all jobs completed by engineers/subcontractors from previous days.
- Ensure the relevant PO's are in place whilst costing dockets and spend levels have not been exceeded
- Utilising correct SOR's for specified customers
- Uploading certificates and updates on web portals or via email
- Checking and ensuring all certificates are to standards that are acceptable.
- Reading all job notes to ensure the job is fully completed before costing.
- Updating any asset spreadsheet/documentation where required
- Obtaining relevant uplifts for purchase orders to avoid any invoice queries.
- Dealing with any financial queries to avoid invoice queries.
- Liaising between internal departments to resolve any customer issues.
- Distributing follow‑on calls from engineer's PDA's to relevant teams/schedulers.
- Update Systems application with customer information, logging calls – ensuring all information is present and correct to assist others in the department.
- Obtain purchase orders for remedial works carried out.
- Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop customer objectives
- Excellent attention to detail
- Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager.
Carry out any other duties as requested by Management.
Person Specification
- Excellent customer relationship skills with professional telephone manner
- Team player who is capable of working autonomously in supporting service team and customer queries
- Advanced communication and organisational abilities
- Familiar with Microsoft applications, preferably advanced
- Commercially astute, used to a contract operating environment with SLA's and KPI's
- Enthusiasm in a growing and customer focused environment
- Passion for exception customer service delivery
- #J-18808-Ljbffr
Costing Administrator in Northampton employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Costing Administrator in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Group plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Group plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Costing Administrator in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Group plc.:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Group plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Group plc.!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
