At a Glance
- Tasks: Lead a dynamic team in a fast-paced control room environment.
- Company: Join a national operations centre with a focus on leadership and development.
- Benefits: Competitive salary, flexible benefits, and ongoing training opportunities.
- Other info: Real progression opportunities within a supportive team culture.
- Why this job: Step into a leadership role and shape the future of operations.
- Qualifications: Proactive, organised, and ready to take ownership in a supervisory position.
The predicted salary is between 33500 - 33500 £ per year.
Location: National Operations Centre, Northampton
Salary: £33,500 per year
Shift Pattern: 4 on / 4 off – Days & Nights
Employment Type: Permanent, Full-Time
This is more than a senior controller role. We’re looking for someone ready to step into leadership. Not someone who just wants to do the job, but someone who wants to own it, improve it, and progress from it. As a Control Room Team Leader, you’ll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard.
What You’ll Be Responsible For
- Supervising and supporting a team of Controllers across day and night shifts
- Monitoring live staffing, attendance, welfare checks, and incident response
- Ensuring duress activations and escalations are handled correctly and promptly
- Overseeing workload distribution during peak periods
- Maintaining exceptional accuracy in reporting and incident logging
- Leading structured handovers between shifts
- Coaching team members to improve performance and confidence
- Identifying process improvements and driving standards upward
- Acting as the first point of escalation before matters move to senior management
This is a role for someone who can spin multiple plates without dropping standards.
The Type of Person We’re Looking For
- A senior controller ready for leadership
- A shift lead in operations, logistics, or monitoring
- A high-performing administrator who naturally takes ownership
- An aspiring manager looking for their first formal leadership role
But you must be:
- Proactive – you spot problems before they become issues
- Highly organised – accuracy is non-negotiable
- Confident making decisions under pressure
- Comfortable managing performance and having honest conversations
- Strong across multiple systems at once
- Able to remain calm when everything happens at the same time
This role requires resilience, pace, and professionalism.
What You’ll Get
- £33,500 salary
- Genuine management experience
- 4 on / 4 off shift pattern
- Full leadership support and development
- Real progression opportunities within the National Operations Centre
- A role where your standards shape the team
Why Join Us?
Because this is where control meets leadership. The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong — we fix it. When someone doesn’t arrive on site — we act. When welfare checks are missed, we intervene. And as Team Leader, you’ll ensure your team does that flawlessly. Our success is built on quality people, and we’re serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.
Benefits
- Virtual GP access for you and your household
- Salary Finance scheme with early wage access and competitive loans
- Flexible lifestyle benefits platform (Choices) – including buying extra holiday
- High street discounts via MiDeals
- Cycle-to-work scheme
- Life cover up to four times your salary
- Enhanced pension contributions
- Save-as-you-earn scheme
- Mitie Matching Share Plan
- Mitie Stars recognition scheme (monthly prizes and £10,000 annual top prize)
- Ongoing training and development opportunities
If you’re ambitious, proactive, and ready to lead — apply now. We’re not just hiring a supervisor, we’re hiring the next operational leader.
Control Room Team Leader / Supervisor in Northampton employer: Mitie Group plc.
At the National Operations Centre in Northampton, we pride ourselves on being an exceptional employer that fosters a culture of leadership and growth. With a competitive salary of £33,500 and a unique 4 on / 4 off shift pattern, we offer genuine management experience and structured pathways for career progression. Our commitment to employee development is matched by our comprehensive benefits package, including virtual GP access, enhanced pension contributions, and ongoing training opportunities, making this an ideal environment for ambitious individuals ready to take ownership and lead a high-performing team.
StudySmarter Expert Advice🤫
We think this is how you could land Control Room Team Leader / Supervisor in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! As a Control Room Team Leader, you'll need to demonstrate your decision-making skills under pressure. Think of examples from your past experiences where you’ve successfully managed challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Control Room Team Leader / Supervisor in Northampton
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight any leadership experience you have. We want to see how you've taken charge in previous roles and how you can bring that proactive attitude to our Control Room Team.
Be Specific About Your Experience:When detailing your past roles, focus on specific examples that demonstrate your ability to manage multiple tasks under pressure. We love seeing candidates who can clearly articulate their achievements and how they relate to the responsibilities of this role.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities we’re looking for. Show us why you’re the perfect fit for the Control Room Team Leader position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Leadership Style
Before the interview, think about your leadership style and how it aligns with the role. Be ready to share examples of how you've led teams in the past, especially in high-pressure situations. This will show that you’re not just looking to fill a position but are genuinely interested in leading and improving the team.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you identified problems before they escalated and how you addressed them. This is crucial for a Control Room Team Leader, so have a few scenarios in mind that highlight your proactive approach and decision-making skills under pressure.
✨Showcase Your Organisational Skills
Since this role requires exceptional organisation, be prepared to talk about how you manage multiple tasks simultaneously. Bring examples of how you’ve maintained accuracy in reporting and incident logging, as well as how you’ve handled workload distribution during peak periods.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the challenges they face, or how success is measured in the National Operations Centre. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
