At a Glance
- Tasks: Collect outstanding debts, resolve customer queries, and collaborate with teams for cash collection.
- Company: Join Mitie, a leading facilities management organisation that values its people.
- Benefits: Enjoy a competitive salary, benefits, and ongoing training for career growth.
- Other info: Be part of a supportive team in a dynamic work environment.
- Why this job: Make a real impact by ensuring timely debt recovery and building strong relationships.
- Qualifications: Experience in accounts receivable or collections, with strong communication skills.
The predicted salary is between 27900 - 34100 £ per year.
- Better Places, Thriving Communities
- ROLE: Accounts Receivable & Collections Specialist
HOURS: Full Time
LOCATION: Northampton
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day.
We're looking for an Accounts Receivable & Collections Specialist who will support the timely collection of outstanding debt, resolve customer queries and disputes, and work collaboratively with finance, operational and commercial teams to drive strong cash collection performance.
Role Responsibilities
- Collect and process revenues in line with agreed payment terms, SLAs and company procedures.
- Build and maintain professional relationships with customers and internal stakeholders to ensure timely debt recovery and query resolution.
- Investigate, manage and resolve disputes, escalations and overdue debt issues, working closely with finance, sales and operational teams.
- Lead and support regular debt review meetings, providing analysis and updates on outstanding balances and collection activities.
- Maintain accurate records across all relevant systems whilst delivering excellent customer service and ensuring compliance with company policies and procedures.
Required Qualifications
Applicants must meet the below-defined requirements for the role.
- Previous experience within an Accounts Receivable, Credit Control or Collections function.
- Strong understanding of end-to-end collections processes, dispute management and debt recovery practices.
- Preferred Experience using CASH and SAP.
- Microsoft Excel skills, with the ability to analyse and interpret large data sets. (pivot tables, etc)
- Strong account/ledger reconciliation skills.
- Excellent communication and stakeholder management skills, with the ability to influence outcomes and build effective working relationships.
- Ability to manage multiple priorities, work to strict deadlines and maintain high levels of accuracy.
What's in it for you?
- Competitive salary and benefits package.
- Ongoing training and development opportunities to support your career progression.
- The opportunity to join a collaborative and supportive team within a leading facilities management organisation.
*There's a place for you at Mitie, join us today!
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Collections & Resolutions Co-ordinator - Fire & Security in Northampton employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
