At a Glance
- Tasks: Join a new team to improve billing processes and drive performance.
- Company: Mite, the UK's leading facilities management company.
- Benefits: Hybrid working, friendly team, free on-site parking, and competitive salary.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Be part of an exciting 18-month project with real impact on billing excellence.
- Qualifications: Process improvement mindset, strong communication skills, and attention to detail.
The predicted salary is between 35000 - 35000 £ per year.
Mite, the UK's leading facilities management and professional services company, is building a new Unbilled Transformation Team and is looking for a small billing excellence team as soon as possible for an exciting new 18-month project. We are building a new team of strong billing excellence specialists who will leave no stone unturned when it comes to process improvement.
Where: Our Head Office – Northampton Business Park, Northampton NN4 7SL
When: ASAP, 18m FTC £35k
Hours: Hybrid: 3 days a week in Northampton; 2 days WFH
What's in it for you?
- Hybrid working, with the option of 3 days in the office and 2 working from home
- A friendly and supportive team
- Free on-site parking
About the role
Operational
- Work hand-in-hand with existing team members to transition unbilled tasks away from incumbent staff
- Manage multiple customers and customer-types concurrently
- Ensure shifts that have been completed have the relevant PO/documents and relevant customer authorisations in place required for billing
- Preparation of applications and other breakdowns for presentation to client and chase through for timely invoicing
- Reconciliation of shifts, costs and time on each job against customer requests to ensure prompt closure and billing
- Proactive and timely resolution of queries and disputes
Improvement
- Identify and implement fundamental transformation of processes to drive significant performance in accelerated billing and cash conversion
- Work with group and other customer engagement teams to identify further accelerated billing opportunities
- Maintain Unbilled project and improvement trackers, providing status updates and forecasts
- Document new process flows and SOPs to a standard to enable tasks to be transitioned to new team
About you
- Process excellence and improvement driven
- Lean/Six Sigma mindset
- Strong interpersonal and communication skills
- Tenacious, proactively following up on issues
- Deadline driven with ability to manage own time and prioritise workload
- Reconciling, billing and working with large data sets
- Strong attention to detail
- Intermediate Microsoft Excel (e.g. pivot tables, lookups, macros) desirable
- Data analysis skills desirable
- Team leader/supervisor level experience desirable
- ARIS process framework awareness desirable
Billing Excellence Analyst in Northampton employer: Mitie Group plc.
Mite, the UK's leading facilities management and professional services company, offers an exceptional work environment for the Billing Excellence Analyst role. With a hybrid working model, a supportive team culture, and opportunities for process improvement, employees can thrive in their careers while enjoying benefits like free on-site parking and a focus on personal development. Join us at our Northampton Head Office to be part of a transformative project that values innovation and collaboration.
