At a Glance
- Tasks: Deliver top-notch customer service while ensuring a safe shopping environment.
- Company: Join Mitie, a leader in retail security with a focus on safety and service.
- Benefits: Enjoy competitive pay, annual leave, pension schemes, and free uniform.
- Other info: Great opportunities for progression and development in a supportive team.
- Why this job: Make a real difference by keeping customers and colleagues safe every day.
- Qualifications: SIA licence preferred; training available for the right candidates.
The predicted salary is between 30000 - 40000 £ per year.
Pay rate: £14.51, Reference: 96058, Various shifts (to be discussed at interview).
Mitie is looking for a Retail Security Officer who can deliver exceptional customer service while creating a safe shopping environment, free from fear of crime, for customers and colleagues. It is preferable that you hold a current SIA licence or SIA certificates; in some circumstances training for a licence can be provided.
Vetting Requirements
It is vital that you have a full 5‑year checkable employment and education history; failure to do so could result in the offer being withdrawn or your employment terminated.
Main Duties
- Deliver industry-leading customer service.
- Deter violence and public order offences.
- Conduct patrols of the store.
- Utilise CCTV systems to support the reduction of crime and stock loss.
- Liaise with store management teams.
- Liaise with the police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store.
- Wear body‑worn CCTV to support the reduction of crime and increase colleague and customer safety.
Benefits
- Contracted hours.
- Annual leave entitlement.
- Pension and life insurance schemes.
- Free uniform supplied.
- SIA re‑licencing programme.
- Comprehensive induction and training programme.
- Access to Mitie’s outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
- Apprenticeship schemes.
- Progression and development opportunities.
- All breaks are paid.
Retail Security Officer. in Norfolk employer: Mitie Group plc.
Mitie is an exceptional employer that prioritises the safety and well-being of both its employees and customers. With a strong focus on professional development, including access to apprenticeship schemes and comprehensive training programmes, employees can expect to grow their careers in a supportive environment. Located in Thetford, Mitie offers competitive pay, generous benefits such as annual leave, pension schemes, and a commitment to providing a safe and rewarding workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Security Officer. in Norfolk
✨Tip Number 1
Get to know the company! Research Sainsbury's and Mitie, and understand their values and mission. This will help you tailor your responses during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Retail Security Officer, you'll need to deliver top-notch service. Think of examples from your past experiences where you've handled difficult situations or provided excellent service to customers.
✨Tip Number 3
Prepare for situational questions! Be ready to discuss how you'd handle various scenarios related to security and customer interactions. This shows that you can think on your feet and are prepared for the role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on any new opportunities that pop up at Sainsbury's.
We think you need these skills to ace Retail Security Officer. in Norfolk
Some tips for your application 🫡
Show Off Your Customer Service Skills:When writing your application, make sure to highlight any experience you have in delivering top-notch customer service. We want to see how you can create a safe and welcoming environment for our customers!
Be Clear About Your Experience:Don’t forget to detail your employment and education history clearly. We need a full 5-year checkable history, so be upfront about your past roles and qualifications to avoid any hiccups later on.
Mention Your SIA Licence:If you hold a current SIA licence or certificates, make sure to mention them! If not, let us know if you're interested in training for one. It shows your commitment to the role and helps us understand your readiness.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you started on your journey with us at Mitie!
How to prepare for a job interview at Mitie Group plc.
✨Know Your Role Inside Out
Before the interview, make sure you understand the key responsibilities of a Retail Security Officer. Familiarise yourself with the importance of customer service in this role and how it ties into creating a safe shopping environment. This will help you answer questions confidently and show that you're genuinely interested.
✨Highlight Relevant Experience
If you've worked in security or customer service before, be ready to share specific examples. Think about situations where you successfully deterred crime or handled difficult customers. This will demonstrate your capability and give the interviewer a clear picture of what you can bring to the team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as dealing with a potential theft or a conflict between customers. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This shows that you're prepared for the realities of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training programme, the team you'll be working with, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
