At a Glance
- Tasks: Handle customer orders and enquiries while maintaining professional communication.
- Company: Join Mitie Group plc, a leader in customer service solutions.
- Benefits: Enjoy a flexible 4 on/4 off shift pattern with competitive pay.
- Other info: Work in a dynamic environment with opportunities for growth.
- Why this job: Make a difference by resolving customer issues and ensuring satisfaction.
- Qualifications: Strong communication skills and ability to prioritise tasks effectively.
The predicted salary is between 30000 - 40000 £ per year.
Mitie Group plc. is seeking a Helpdesk Operator to work on a site-based shift pattern (4 on 4 off, 7pm-7am) at Silverwood Industrial Park, Lurgan.
The role involves handling customer orders, enquiries, and communications with professional email etiquette, plus maintaining customer records and processing reactive works in C4W.
You will prioritise calls to meet SLAs, coordinate with the scheduling team for P1/P2 issues, and liaise with internal departments to resolve customer problems.
Night Helpdesk Operator (4 on/4 off) - SLA Driven employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
