At a Glance
- Tasks: Operate the Helpdesk, log service requests, and communicate with staff efficiently.
- Company: Join a dynamic team at MITIE, focused on customer service excellence.
- Benefits: Gain valuable experience, flexible hours, and a supportive work environment.
- Other info: Opportunity to develop your skills in a fast-paced, collaborative setting.
- Why this job: Be the go-to person for helpdesk operations and make a real difference.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
To effectively operate the Helpdesk and associated communication systems.
Delivering a professional, efficient and customer-orientated service.
To log service requests and communicate these requirements to MITIE staff and Trust.
Hours of Work: (Complete for Position to be advertised)
Responsibilities
- To be the point of telephone contact for Trust Helpdesk and MITIE Employees.
- To answer, log, input and allocate service requests accurately and in a timely manner and direct the appropriate personnel to undertake the tasks.
- On a daily basis, staff will be expected to make decisions regarding service delivery.
Where conflicting priorities arise they will need to assess the task and direct staff appropriately within set guidelines and protocols.
- To monitor and update all service desk requests and take appropriate action to prevent non-compliant incidents in line with policies and procedures.
- To report system and equipment faults to the appropriate personnel.
- Major Incident procedure.
- To monitor movement of estates staff whilst working shifts.
- To respond to BMS alarm, ensuring appropriate action taken.
- To cover general reception duties.
- Demonstrate a clear and effective alignment with the operational objectives and the commercial interests of MITIE.
- Carry out general administration duties when required.
- To make regular calls to estates team out of hours.
A helpdesk/customer service background.
- Excellent customer service skills.
- High standard of customer awareness.
- Keyboard skills.
- Confident telephone manner.
- Able to assess and prioritise work.
- Good listening skills.
- Good communicator.
- Reliable.
- Flexible.
- Organised.
- Able to work on own initiative or as part of a team.
- Able to work under pressure.
- #J-18808-Ljbffr
Facilities Helpdesk Operative in Newcastle upon Tyne employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that fosters a collaborative and innovative work culture, empowering employees to drive growth and profitability through strategic insights. With a strong focus on professional development, employees have access to continuous learning opportunities and the chance to work with cutting-edge tools like Power BI. Located in a dynamic environment, Mitie offers a unique advantage by being at the forefront of business development, ensuring that every team member contributes to meaningful projects that impact the company's success.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Operative in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mitie Group plc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mitie Group plc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Facilities Helpdesk Operative in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mitie Group plc.:Your cover letter is your chance to shine! Tell us why you want to work at Mitie Group plc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mitie Group plc.!
How to prepare for a job interview at Mitie Group plc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
