At a Glance
- Tasks: Lead national operations in Integrated Facilities Management and drive performance improvements.
- Company: Join Mitie, a leader in facilities management with a focus on innovation.
- Benefits: Competitive salary, leadership opportunities, and a chance to make a real impact.
- Other info: Dynamic environment with opportunities for career progression and client engagement.
- Why this job: Step into a high-impact role and transform operations across a national portfolio.
- Qualifications: Senior-level experience in IFM and proven leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Mitie is seeking an experienced and driven Head of Operations to lead delivery across a high-profile national portfolio. This is a critical leadership role, acting as deputy to the Account Director, where you will take ownership of operational performance, strengthen senior client relationships, and drive meaningful improvement across a complex, multi-site IFM contract. This is not a maintenance role - it's an opportunity for a proven leader to step into a visible, high-impact environment and make a difference.
Responsibilities
- Leading national IFM delivery across hard services (M&E, fabric) and soft services (cleaning, catering, workplace services, front-of-house)
- Driving consistent performance against KPIs, SLAs, and contractual obligations
- Leading, developing, and inspiring a team of senior operational leaders
- Strengthening client confidence and stakeholder relationships at a senior level
- Identifying opportunities for continuous improvement and service innovation
- Supporting the delivery of the Account Plan and wider strategic objectives
- Ensuring full compliance across HSE, statutory, and contractual requirements
- Leading performance reviews, reporting, and operational governance
Qualifications – Experience
- Senior-level experience in Integrated Facilities Management (IFM)
- Proven track record delivering multi-site, national portfolios
- Strong experience across both hard and soft FM services
- Experience managing subcontractors, suppliers, and complex delivery models
Leadership
- Experience leading senior managers within multi-layered teams
- Track record of transformation, stabilisation, or culture change
- Ability to operate as a trusted number two with progression to Account Director
Client Engagement
- Highly credible, confident, and visible with senior stakeholders
- Strong relationship builder with the ability to influence and rebuild trust
- Commercially aware and solutions-focused
Technical & Operational
- Strong understanding of compliance, H&S, and statutory FM requirements
- Commercially astute, with experience in budgets, reporting, and performance management
National Head of IFM Operations employer: Mitie Group plc.
Mitie is an exceptional employer that fosters a dynamic and inclusive work culture, empowering its employees to excel in their roles while driving innovation in Integrated Facilities Management. With a strong focus on professional development, Mitie offers numerous growth opportunities for its team members, ensuring they are well-equipped to lead in a high-impact environment. Located nationally, the company provides a unique chance to engage with diverse clients and projects, making a meaningful difference across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land National Head of IFM Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the Integrated Facilities Management sector. Attend industry events or webinars, and don’t be shy about introducing yourself to potential employers. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in IFM. This will help you tailor your responses and show them you’re genuinely interested. We want you to shine!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and driven performance improvements in previous roles. We love hearing about real-life experiences that demonstrate your ability to inspire and manage senior operational leaders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who are ready to make a difference in the IFM landscape. Let’s get you that job!
We think you need these skills to ace National Head of IFM Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the job description. Highlight your leadership experience in Integrated Facilities Management and any relevant achievements that demonstrate your ability to drive performance and improve client relationships.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for IFM and how your background aligns with our needs. Don’t forget to mention your experience with both hard and soft services, as well as your approach to leading teams.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. We want to know how you inspire and develop senior operational leaders, and how you’ve successfully managed multi-layered teams in the past. Real-life examples will make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Mitie Group plc.
✨Know Your IFM Inside Out
Make sure you brush up on your Integrated Facilities Management knowledge. Understand the nuances of both hard and soft services, as well as the specific KPIs and SLAs relevant to the role. This will show that you're not just familiar with the industry but are also ready to lead effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multi-layered teams. Think about times you've driven transformation or culture change. Be ready to discuss how you inspire and develop senior operational leaders, as this is crucial for the role.
✨Build Client Relationships
Since strengthening client confidence is key, come prepared with strategies you've used in the past to build trust with senior stakeholders. Share specific instances where you've successfully influenced clients or rebuilt relationships, as this will demonstrate your credibility.
✨Be Commercially Savvy
Familiarise yourself with the financial aspects of the role, including budgets and performance management. Be ready to discuss how you've managed these elements in previous positions, as a strong commercial awareness will set you apart from other candidates.
