FAFS Fire & Security specialises in designing, installing, commissioning, and servicing automatic Fire Detection, Protection and Alarm Systems in and around Greater London. We are currently looking for a new Minor Works Engineer, specifically covering the London region.
FAFS Minor Works Engineers
You will work closely with the Minor Works / DRS Team on remedials, repairs, investigations, small installations, critical failures, investigations, and take-over service support, from inception through to completion on Fire Alarm and Security Systems. You will strive to deliver world-class customer service and exceed customers' expectations.
- Liaise with the Minor Works and Service Desk on all troublesome sites, including any critical issues.
- Work closely with subcontract labour and onsite clients.
- Maintain Fire & Security Systems in your region when demand requires.
- Ensure effective communication with customers and schedulers when planning site visits.
- Utilise all customer portals as directed in accordance with the customer requirements.
- Assist the team with any other works.
- From time to time, you may be required to support the Service Engineers on particular jobs and occasionally work slightly out of your designated postcode area.
- Plan and respond to routine and reactive call visits in your area.
- Maintain your stock levels with support from the Stores team.
- Attend training sessions as and when required.
- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service
Good all-round knowledge of Fire and Security Systems.
- Experience of working in a similar role previously - Fire & Security Installation Experience (minimum of 2 years)
- Technical background in the electrical/electronic industry.
- Experience in front-line customer contact preferred.
- Knowledge of current industry standards and able to commission multi-disciplined systems.
- Self-motivated and able to organise workload, with the ability to work on own initiative.
- Highly organised, professional and computer literate.
- Full UK Driving Licence with good driving experience
- Be able to pass security and background checks for access to customers' premises
Minor Works Engineer employer: Mitie Group plc.
Mitie Group plc. is an excellent employer that values its team members by providing a supportive work environment in Tutnalls, where collaboration and reliability are key. With flexible part-time hours, employees can enjoy a healthy work-life balance while benefiting from opportunities for personal growth and development within the company. Join us to be part of a dedicated team that prioritises safety, cleanliness, and exceptional service.
